Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kirsten Ugalde
Greater Seatte Area
Work Preference
Summary
Dedicated administrative and business development professional with successful experience supporting teams and initiatives in diverse industries. Hardworking team player that makes a positive impact.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Wagner Real Estate Group
Seattle
01.2023 - 02.2024
- Supported a team of six real estate agents, including reporting directly to the executive leader
- Leveraged and utilized Asana work management platform to stay on track of multiple projects
- Updated and entered real estate transactions in lead generation CRM, in separate revenue tracking CRM and on team transaction spreadsheet
- Compiled weekly revenue reports
- Supported team by setting up marketing materials onsite at new listings and made weekly onsite QA checks to ensure properties were “show-ready”
- Crafted and sent marketing emails to targeted real estate agents, promoting new active listings
- Partnered with executive leader to design and develop content for weekly direct mailers, aimed at generating new business
- Identified luxury listing properties that allowed vlogging opportunities to generate social media content for agency
- Cultivated relationships with past clients, actively seeking referrals to expand client base
Recruiting Administrator
Prescryptive Health, Inc.
Remote; HQ Redmond
05.2022 - 11.2022
- Scheduled numerous candidate interviews, including C-suite, across multiple time zones for virtual and in-person formats in a dynamic environment
- Tracked candidate journeys in ATS, ensuring adherence to timelines for filling high-priority openings
- Facilitated positive interview experiences through timely, thoughtful communication and follow-up for external and internal customers
- Developed DEI resource directory for recruitment outreach
- Collaborated with the People Ops Department to onboard new employees to ensure they were set-up for success and HIPAA compliant due to exposure to confidential patient data
- Reconciled various reports to ensure integrity of employee data in Active Directory
- Key Achievement: Identified and secured hotel venue, including room inventory, meeting space and food and beverages service for National All-Hands Meeting of 200+ staff members traveling from across the US by obtaining multiple hotel quotes. Presented options to team, facilitated contract and payment process and tracked employee hotel bookings and hotel inventory to ensure all traveling staff had accommodations for event while working in tandem with Hotel Sales Director throughout the process
- Assisted with additional projects as needed
Outreach & Enrollment Coordinator and Admissions Liaison
Academy of Interactive Entertainment
Seattle
03.2015 - 09.2021
- Coordinated the college admissions process and pipeline for a specialty video game development technical college
- Sourced and cold called student prospects to build a robust candidate pipeline
- Led weekly admissions pipeline meetings to identify high priority leads that needed immediate follow-up
- Booked all college virtual and in person interviews across multiple time zones, including international, in a fast-paced high-volume environment
- Conducted applicant interviews together with faculty members and provided input on admissions decisions during debriefs
- Presented at internal events
- Key Achievements: Yearly increased college enrollments during my tenure and proactively developed an external partnership to offer students direct dorm housing, an option that was not previously available directly through the college prior to my efforts.
Advertising Consultant
Pacific Publishing Company
Seattle
11.2013 - 11.2014
- Negotiated and secured media buys for new business
- Wrote and implemented advertising contracts with local and national media buyers, agencies and advertisers
- Prospected local businesses through cold calls and emails for print and web display advertising
- Checked all ad specs for accuracy before deadlines to meet publication schedules
- Reviewed weekly financial reports ensuring accounts’ payments were current and revenue goals on track
- Key Achievement: Increased revenue with existing accounts by introducing accounts to new advertising products
Business Development Representative
Holland America Line
Seattle
03.2001 - 03.2011
- Co-managed over 600 travel agency accounts, including multimillion dollar producing agencies for the entire state of Nevada and a region of California
- Increased individual account revenue by building rapport and educating accounts on Holland America Line cruise products
- Drove business to "high need” inventory cruise departure dates by working with account partners to launch targeted email and print campaigns
- Collaborated with accounts to create tailored marketing plans targeting local markets
- Negotiated and executed group cruise contract terms and conditions
- Maximized revenue opportunities by informing accounts of special cruise line sales initiatives
- Reviewed revenue reports to identify sales growth opportunities
- As a two-person team with BDM, met, and at times exceeded territory revenue targets
- Key Achievement: While attending a book-signing event for a knitting author, (a non-work event) I connected with the author and pitched to her a group cruise for knitters, with knitting workshops during the cruise. The group set sail several months later and grossed close to $100,000 revenue for the entire group.
Personal Cruise Consultant
Holland America Line
- Increased sales of all Holland America Line products in an inside point of sales capacity by calling warm leads and cold calling prospects to convert into revenue generating cruise bookings
- Recommended higher category staterooms to enhance cruise product sales
- Sold supplemental products such as air transportation, pre and post vacation packages and cruise cancellation coverage to provide customers with a fuller more comprehensive vacation experience and to generate higher revenue sales
- Followed up with guests post-cruise to foster brand loyalty and secure repeat bookings for future departures
- Maintained ownership and managed assigned leads in sales CRM system to develop new sales and additional repeat business
- Followed up on cancelled bookings that originated from different internal departments to convert into new revenue generating bookings
- Secured new leads and revenue opportunities through proactive referral requests
- Reviewed weekly revenue reports to track monthly target progress
Guest Relations Representative
Holland America Line
- Resolved cruise guests’ and travel agents’ concerns through effective communication over the phone and in writing
- Transformed past-guest concerns into repeat business, enabling guests to experience cruises that accurately represented Holland America Line's premium product
- Assessed compensation eligibility and calculated amounts according to corporate guidelines to ensure guest satisfaction
- Performed various administrative tasks to support overall departmental needs
Education
Associate of Arts - Liberal Arts
Pierce College
Lakewood, WASkills
- Experience in HubSpot
- Industry CRM proficiency
- Skilled in Microsoft Suite
- Skilled in Outlook
- Skilled in MS Teams
- Skilled in SharePoint
- Skilled in Google Workspace
- Skilled in Asana
- Skilled in Slack
- Deadline management
- Organizational skills
- Multitasking
- Quick product learning
- Problem solving
- Highly analytical
- Attention to detail
- Works independently
- Team player
- Adapts to change
- Written communication
- Verbal communication
- Positive attitude
- Experienced in startup culture
Career Break
04/01/24, 02/01/26, I was absent from the workforce due to a health diagnosis which I have overcome.
Timeline
Administrative Assistant
Wagner Real Estate Group
01.2023 - 02.2024
Recruiting Administrator
Prescryptive Health, Inc.
05.2022 - 11.2022
Outreach & Enrollment Coordinator and Admissions Liaison
Academy of Interactive Entertainment
03.2015 - 09.2021
Advertising Consultant
Pacific Publishing Company
11.2013 - 11.2014
Business Development Representative
Holland America Line
03.2001 - 03.2011
Personal Cruise Consultant
Holland America Line
Guest Relations Representative
Holland America Line
Associate of Arts - Liberal Arts
Pierce College