TRAVAS TOWNSEND
Excelsior Springs,Missouri
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of data production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Client Engagement
Hart
07.2020 - 04.2024
- Deployment decision maker across span of whole company
- Responsible for successful on-time deployment of over one hundred projects
- Build client relationship through multiple consultations at Executive level
- Day to day project tracking and project management
- Liaison with Client leadership
- Report project management
- PM Data side work with Quality Measures
- Contract negotiation and adherence
- Client consultation
- Client sales opportunities
- 2 Team management.
Senior Engagement Owner
Cerner
08.2016 - 07.2020
- Project management and planning across multiple clients
- Build client relationship through multiple consultations at Executive level
- Client value measurement
- Collaborate closely with Client leadership
- Contract review
- Scope creep review
- Client consultation
- PM Work with Quality Measures
- Heavy experience overseeing EDW applications
- Project management for EDW reports (patient engagement) for compliance
- DSRIP reporting project management
- Team supervision.
Analyst
University of Missouri Health Care, Missouri Telehealth Association
08.2015 - 08.2016
- Telehealth analyst for project ECHO and Missouri Telehealth Association
- Administer and oversee technical aspect of Telehealth IT functions
- Process improvement via Lean Six Sigma trouble shooting of current systems
- Facilitate Telehealth functions
- Completed IRB research
- Recommendations for Telehealth IT budget
- Telehealth/IT troubleshooting
- Use of Tableau Data analyzation software
- Co-published on two different health-care articles.
Education
Master of Science in Health Care Informatics - Department of Health Management and Informatics
School of Medicine, University of Missouri
01.2017
Master of Health Care Administration - Department of Health Management and Informatics
School of Medicine, University of Missouri
01.2016
Master of Business Administration -
William Woods University
01.2015
Bachelor of Arts -
Washburn University
01.1996
Skills
- JIRA
- Work with Quality Measures
- Lean Six Sigma
- Strong communication skills both interpersonal and non-verbal
- Strong knowledge of data and Health Care data
- Deadline driven
- Timeline driven
- Understanding of EDW
- Report project management for Numerous EHRs for compliance
- Report analysis and presentation
- Strong Leadership
- Client engagement
- Customer experience management
- Conflict resolution
- Proficient in Microsoft suite of solutions
- Experience in Microsoft Project
- Experience in Hubspot
- Student of the Deming Management Method
- Strong presentation skills
- Analytical
- Managing Project Budgets
- Problem solving
- Product service
- Project plans
- Operations Management
- People Management
- Verbal and written communication
- Strategic Planning
- Project Management
- Team Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Staff Management
- Organizational Development
- Budget Control
- Business Planning
- Staff Development
- Budget Management
- Issues Resolution
- Program Management
- Negotiation
- Contract and Vendor Management
- Hiring and Retention
- Financial Reporting
- Rules and regulations
- Charismatic Leader
- Contract Negotiation
- Financial Management
- Business Development
Certification
Lean Six Sigma - Institute of Industrial Engineers
References
Available upon request
Timeline
Director of Client Engagement
Hart
07.2020 - 04.2024
Senior Engagement Owner
Cerner
08.2016 - 07.2020
Analyst
University of Missouri Health Care, Missouri Telehealth Association
08.2015 - 08.2016
Master of Science in Health Care Informatics - Department of Health Management and Informatics
School of Medicine, University of Missouri
Master of Health Care Administration - Department of Health Management and Informatics
School of Medicine, University of Missouri
Master of Business Administration -
William Woods University
Bachelor of Arts -
Washburn University