Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernard Jones

Kansas City,MO

Summary

Applications Engineer with over 9 years of experience in technical support, specializing in high-end solutions for the financial sector of the healthcare industry. Expertise includes production and test environments, leveraging extensive knowledge of SQL and Oracle applications such as PeopleSoft Finance to drive project objectives with precision and speed. Adept at fostering teamwork and collaboration to ensure seamless integration between development and performance-oriented goals. Highly organized and customer-focused, consistently delivering quick, efficient solutions while maintaining exceptional client communication.

Overview

9
9
years of professional experience

Work History

Applications Engineer

Oracle America Inc. (Formerly Known as Cerner Corporation)
04.2016 - 09.2025
  • Coordinated with Software Engineers, Production Owners, Solution Designers and Project Managers to evaluate and improve PeopleSoft financials application interface along with solving technical issues found within said interface.
  • Supported software integration and implemented maintenance enhancements.
  • Troubleshoot and analyze technical coding issues logged by clients by performing root cause analysis to help identify problem areas and make recommendations to development teams.
  • Debug and document issues and the resolutions found within our application using varied technical techniques, which include modifying existing code by adding enhancements, correcting SQL defects, applying patches and building processes for better client and associate experience.
  • Build SQL queries to find issues and apply updates in order to provide resolutions.
  • Consult with clients to understand problems and fulfill requests, which lead to documentation on said issues/requests.

Education

Bachelor of Science - Information Technology

Rochester Institute of Technology
Rochester, NY
08.2015

Skills

  • Oracle Database
  • Automated testing
  • Technical and customer assistance
  • Experience with IBM Mainframe for billing solutions
  • Experience with Oracle Fusion and US Vertex Tax integration
  • System upgrades and installations
  • Experience with Oracle and MySQL
  • Proficient in PeopleSoft financial systems
  • Experience with Excel macros for query development

Timeline

Applications Engineer

Oracle America Inc. (Formerly Known as Cerner Corporation)
04.2016 - 09.2025

Bachelor of Science - Information Technology

Rochester Institute of Technology

Similar Profiles

CREATE PROFILE