Bernard Long
Orlando,FL
Summary
Results-driven Business Professional with 2+ years of experience in managing projects, overseeing staff, and implementing processes to drive efficiency and streamline operations. Proficient in handling multiple tasks simultaneously, resolving issues, and maintaining strong relationships with both Fans and Staff members. A proactive problem-solver with excellent communication and organizational skills, adept at leading teams to achieve common goals and deliver high-quality results.
Overview
2
2
years of professional experience
Work History
Guest Experience Liaison
Orlando City Soccer Club
2024.07 - Current
- Act as first point of contact for all Fans throughout event or match.
- Coordinate with multiple departments to ensure seamless communication and execution of Fan requests and preferences.
- Retain knowledge of promotions, products and services for informative customer advice.
- Utilize strong communication skills to gather feedback from Fans and continuously improve the overall Fan experience.
Game Presentation Floor Manager
Orlando Solar Bears
2022.09 - Current
- Manage all aspects of execution of Game presentation including pre-game activities, in-game promotions, and post-game entertainment to enhance Fan experiences.
- Collaborate with Game production and marketing teams to develop creative concepts for in-Game entertainment elements.
- Manage Game day logistics, including pre-game rehearsals, equipment setup, and post-game breakdown.
- Lead team of 15 members of Game presentation staff to ensure flawless execution of in-game entertainment and fan engagement activities.
Park Operations Coordinator
Walt Disney World Resorts
2022.07 - Current
- Develop and maintain project plans and resources.
- Manage budget for park attractions, monitoring expenses and identifying cost-saving opportunities while maintaining high-quality standards.
- Oversee team of 65 attraction operators, providing training, feedback, and support to ensure efficient and memorable guest interactions on a daily basis.
- Orchestrate scheduling and coordination of daily park attractions, ensuring optimal guest experiences and minimal downtime.
Game Presentation intern
Orlando Predators
2022.04 - 2022.07
- Assisted in coordination and execution of various Game day operations, including setup, breakdown, and fan engagement activities.
- Supported marketing and promotions team in creating and distributing Game day materials, such as signage and giveaways.
- Provided firsthand assistance in managing Game day logistics and troubleshooting any issues that arose during events.
Education
B.S.B.A in Integrated Business -
University of Central Florida
Orlando, FL12.2022
Skills
- Team Leadership
- Problem Solving
- Microsoft Office
- Project Management
- Attention to Detail
- Time Management
Timeline
Guest Experience Liaison
Orlando City Soccer Club
2024.07 - Current
Game Presentation Floor Manager
Orlando Solar Bears
2022.09 - Current
Park Operations Coordinator
Walt Disney World Resorts
2022.07 - Current
Game Presentation intern
Orlando Predators
2022.04 - 2022.07
B.S.B.A in Integrated Business -
University of Central Florida
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