Bernard Miller
Salisbury,NC
Summary
Results-oriented Detail Manager eager to contribute expertise and 10 + years of experience to new role with room for advancement. Pragmatic and methodical professional well-versed in detailing work, team leadership and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Auto Detailer Manager
Cloninger Ford
Salisbury, NC
12.2006 - 04.2020
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Inspected finished work to verify employee compliance with detailing standards.
- Tracked income, labor and expenses , spreadsheets, and generated weekly reports.
- Trained detail team to deliver best possible service to customers with quality work.
- Managed team of 12 personnel focused on providing expert detailing services customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Delivery Driver
Rack Rooms Shoe Store
Salisbury , NC
01.2005 - 02.2007
- Completed on-time deliveries by choosing best and most efficient routes
- Kept and studied detailed mileage and fuel reports to track overall fuel costs
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Contacted customers prior to delivery to confirm and coordinate delivery tim
- Delivered packages to customer doorsteps and business offices
- Loaded and unloaded delivery vans per shift
- Maintained consistent on-time delivery record with 20% of orders arriving ahead of schedule
Education
Associate of Science - Humanities
Ulster County Community College
Stone Ridge, NY06.1986
Some College (No Degree) - Commercial Automotive Detailing
Metro Tech.
Charlotte, NCSkills
- Training and mentoring
- Special instructions understanding
- Washing and waxing procedures
- Interior surfaces expertise
- Team Building
- Staff Management
- Creative merchandising
- Budgeting
- Financial Management
- Word Perfect
- Software Proficiency
- Decision Making
- Critical Thinking
Additional Information
Have current Up to date Professional Commerical Drivers License Class 5
Timeline
Auto Detailer Manager
Cloninger Ford
12.2006 - 04.2020
Delivery Driver
Rack Rooms Shoe Store
01.2005 - 02.2007
Associate of Science - Humanities
Ulster County Community College
Some College (No Degree) - Commercial Automotive Detailing
Metro Tech.
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