Bernard Fernandes
Mumbai
Summary
Dynamic professional with a proven track record in enhancing operational efficiency and customer satisfaction at Disney Cruise Lines. Skilled in data confidentiality and team collaboration, adept at leveraging computer skills to streamline processes. Achieved significant milestones in project management and sales, demonstrating a fast learning ability and exceptional time management.
Overview
21
21
years of professional experience
Work History
F&B Operation Assistant
Disney Cruise Lines
09.2017 - Current
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Sales Executive
RIPE Organics Pvt Ltd
12.2013 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Warehouse Operator
DULSCO
10.2011 - 11.2013
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Used forklifts and pallet jacks to relocate products.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
Team Leader - Project Management
HFO Pvt Ltd
01.2006 - 10.2011
- Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Delivered successful projects by leading cross-functional teams and effectively managing resources.
- Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
- Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
- Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
Customer Service Representative
EPI Center Technologies
04.2004 - 12.2005
- Interacted well with customers to build connections and nurture relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
NUSI Maritime Academy
08.2003
GED -
Rizvi College Of Arts, Science & Commerce
Mumbai04.2001
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- File and Record Keeping
- Event Planning
- Data Confidentiality
- Report Generation
- Spreadsheet Software
- Presentation Creation
- Excel spreadsheets
Timeline
F&B Operation Assistant
Disney Cruise Lines
09.2017 - Current
Sales Executive
RIPE Organics Pvt Ltd
12.2013 - 12.2015
Warehouse Operator
DULSCO
10.2011 - 11.2013
Team Leader - Project Management
HFO Pvt Ltd
01.2006 - 10.2011
Customer Service Representative
EPI Center Technologies
04.2004 - 12.2005
High School Diploma -
NUSI Maritime Academy
GED -
Rizvi College Of Arts, Science & Commerce
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