bernard robinson
Oceanport
Summary
Dynamic Key Holder with extensive experience at Advanced Auto Parts, excelling in customer service and team collaboration. Proven track record in resolving customer complaints, enhancing satisfaction, and training staff. Skilled in cash handling and operational management, consistently achieving improved store performance and fostering strong customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Advanced Auto Parts
12.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Cashier
Dunkin' Donuts
06.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Key Holder Supervisor
Circle K
08.2022 - 08.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
Education
Bachelor Of Arts - Data And Cybersecurity
Ashford University
San Diego, CASkills
- Data analysis
- Network security
- Incident response
- Customer service
- Team collaboration
- Technical troubleshooting
- Employee training
Certification
Safe serv certified until 2026
Timeline
Cashier
Dunkin' Donuts
06.2024 - 10.2024
Key Holder
Advanced Auto Parts
12.2023 - Current
Key Holder Supervisor
Circle K
08.2022 - 08.2024
Bachelor Of Arts - Data And Cybersecurity
Ashford University
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