Bernard Scott Budge III
West Des Moines
Summary
Knowledgeable with solid foundation in customer interaction and problem resolution. Adept at managing high-volume inquiries while ensuring customer satisfaction. Demonstrated ability in conflict resolution and effective communication.
Overview
9
9
years of professional experience
Work History
Automotive Detailer
Self-employeed
05.2021 - Current
- Enhanced customer satisfaction through meticulous vehicle cleaning and detailing processes.
- Improved vehicle aesthetics by implementing effective paint correction techniques.
- Achieved high-quality finishes using advanced tools like steam cleaners and polishers.
- Educated clients on maintenance strategies to extend vehicle appearance and condition.
- Customized detailing packages based on unique client needs and preferences.
- Maintained current knowledge of industry trends for optimal service delivery.
Contact Representative
Internal Revenue Service, IRS
11.2023 - 09.2025
- Facilitated taxpayer compliance with complex regulations and filing processes.
- Resolved tax inquiries efficiently, ensuring accurate and timely information delivery.
- Protected sensitive taxpayer data by adhering to IRS confidentiality protocols.
- Streamlined assistance response times through effective teamwork and collaboration.
- Educated taxpayers on resources and tools for improved tax management.
- Maintained detailed records and documentation in accordance with IRS guidelines.
Shift Lead
Pizza Hut
02.2017 - 10.2023
- Ensured high-quality standards by supervising daily operations effectively.
- Trained team members on essential food safety and preparation protocols.
- Enhanced order accuracy and efficiency through targeted process improvements.
- Optimized labor resources by coordinating staff schedules during peak hours.
- Resolved customer complaints swiftly, fostering a positive dining environment.
- Oversaw accurate cash handling procedures with thorough documentation practices.
- Monitored food inventory to minimize waste and maintain supply levels.
Education
GED -
City College of San Francisco
San Francisco, CA06-2006
Skills
- Expertise in detailing
- Exterior detailing expertise
- Vehicle inspection
- Interior detailing proficiency
- Staff supervision
- Operations monitoring
- Staff development
- Crew coordination
- Conflict management
- Quality control
Timeline
Contact Representative
Internal Revenue Service, IRS
11.2023 - 09.2025
Automotive Detailer
Self-employeed
05.2021 - Current
Shift Lead
Pizza Hut
02.2017 - 10.2023
GED -
City College of San Francisco