BERNARDETTE TEIXEIRA
Brockton,Massachusetts
Summary
Hardworking and reliable employee with extensive experience in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized and proactive, consistently demonstrating punctuality and a strong ability to work effectively within team settings. Eager to learn new processes that contribute to overall organizational success. Known for supportive and committed nature, with a proactive approach to administration and close attention to details. Adept at offering friendly service to both employees and clients.
Overview
10
10
years of professional experience
Work History
Teller
Santander Bank Us
08.2024 - Current
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries.
7D Bus Driver
Maya Logistics Transportation
01.2024 - 08.2024
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained MA driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Verified cleanliness and tidiness of bus through regular cleaning.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Clinical Secretary
Brockton Neighborhood Health Center
07.2022 - 10.2022
- Greet customers entering establishments
- Answered phone calls to provide assistance, information and medical personnel access
- Managed physician calendar, scheduling patient appointments and procedures
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Compiled physical and digital documents, charts and reports
- Updated group medical records and technical library to promote smooth office operations
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
Home Health Aide
All Care Wellness Institute
10.2019 - 10.2020
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores
- Helped client with medication self-administration
- Maintained clean and well-organized environment for client happiness and safety
- Helped clients stay happy and healthy by providing mental and emotional support
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information
- Improved patient outlook and daily living through compassionate care
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
Mental Health Assistant
Judge Rotenberg Center
06.2019 - 10.2019
- Engaged clients in therapeutic groups to promote coping skills, education and life skills
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
- Tracked client movement on and off unit by documenting times and destinations
- Collaborated with client and clinician to develop and support goals and clinical treatment plan
- Bathed, fed and dressed patients based on individual abilities
Cashier
Dunkin Donuts
04.2017 - 04.2018
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services
- Processed sales transactions to prevent long customer wait times
- Learned roles of other departments to provide coverage and keep store operational
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Helped with purchases and signed customers up for rewards program
Cashier
McDonald's
06.2015 - 07.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Interacted pleasantly with guests to deliver quality customer service
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift
- Served food quickly for positive guest experiences
- Organized and restocked supplies to support operations and team productivity
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
Cashier
Shaw's
09.2016 - 12.2016
- Operated cash register or POS system to receive payment by cash, check and credit card
- Greeted customers to determine wants or needs
- Answered customer questions and provided store information
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor
- Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices
Intern
City Hall
07.2016 - 08.2016
- Worked with team members to promote great customer service and pleasant work environment
- Attended and participated in meetings and brainstorming sessions with team members
- Supported various program activities, assisting with administrative tasks
- Maintained accurate records and files pertaining to departmental areas of responsibility
- Separated mail to be transported to relay boxes along route for subsequent delivery
- Obtained receipts for registered and certain insured mail
- Sold stamps and money orders to mail customers along daily route
- Scanned labels on letters or parcels to confirm receipt
Education
Bachelor of Science - Biology
UNIVERSITY OF MASSACHUSETTS BOSTON
Dorchester, MA05.2022
High School Diploma -
BROCKTON HIGH SCHOOL
Brockton, MA06.2017
Skills
- Critical Thinking
- Customer Service
- Taking Client Histories
- CPR Certified
- Problem-Solving
- Medical Charting
- Appointment Scheduling
- Verbal and Written Communication
- Time Management
- Patient Database Maintenance
- Fast Learner
- Telephone Etiquette
- Computer Skills
- Dependable and Reliable
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Languages
English
Full Professional
Portuguese
Limited Working
Spanish
Limited Working
Timeline
Teller
Santander Bank Us
08.2024 - Current
7D Bus Driver
Maya Logistics Transportation
01.2024 - 08.2024
Clinical Secretary
Brockton Neighborhood Health Center
07.2022 - 10.2022
Home Health Aide
All Care Wellness Institute
10.2019 - 10.2020
Mental Health Assistant
Judge Rotenberg Center
06.2019 - 10.2019
Cashier
Dunkin Donuts
04.2017 - 04.2018
Cashier
Shaw's
09.2016 - 12.2016
Intern
City Hall
07.2016 - 08.2016
Cashier
McDonald's
06.2015 - 07.2017
High School Diploma -
BROCKTON HIGH SCHOOL
Bachelor of Science - Biology
UNIVERSITY OF MASSACHUSETTS BOSTON
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