Summary
Overview
Work History
Education
Skills
Timeline
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Bernardo Bravo

Brooklyn,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in flower industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Delivery Driver / Florist Designer

Ariston Florist
10.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Possess in-depth knowledge of various types of flowers and their seasonal availability.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Prepared potted plants and bouquets based on customer requirements.

Event Delivery Associate

Winston Flowers
09.2021 - 06.2022

• Responsible to efficiently and effectively meet client needs through delivery, installation, setup and breakdowns of
events work in Manhattan, NYC boroughs, venues and residences.
- Participate in delivery of gift products including, but not limited to floral vase arrangements, plant material, large
vases and containers, as well as corporate and residential weekly arrangements as business needs require.
- Maintain standards with product quality, accuracy, professional presentation and service at all times; responsible for time management and meeting all delivery priority time requirements.
-Perform studio maintenance, floral processing responsibilities and other special projects as per business needs
require during delivery down times

Recreational Specialist

Block Institute Inc
12.2018 - 04.2020
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Scheduled events in recreation facilities and monitored facility conditions.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
  • Maintained inventory of supplies and equipment with established sign-out procedures.
  • Tracked program spending, enrollments and attendance to produce monthly reports for program director.
  • Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
  • Coordinated safety planning and implementation.
  • Performed program financial administration, reporting and documentation functions.
  • Provided clear instruction to activity and program participants to deliver fun and safety.

Designer's Assistant

L'olivier Floral
01.2007 - 04.2017
  • Planned project concepts by researching and studying information.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
  • Gathered and bought materials needed to successfully complete projects.
  • Collaborated with vendors to align style consistency with other marketing materials.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

High School Diploma -

Opportunities For A Better Tomorrow
Brookly, NY
07.2007

Skills

  • Customer Relationships
  • Verbal and Written Communication
  • Valid Driver's License
  • Attention to Detail
  • Dependability
  • Customer Service
  • Efficiency and Time Management
  • Teamwork and Collaboration

Timeline

Delivery Driver / Florist Designer

Ariston Florist
10.2022 - Current

Event Delivery Associate

Winston Flowers
09.2021 - 06.2022

Recreational Specialist

Block Institute Inc
12.2018 - 04.2020

Designer's Assistant

L'olivier Floral
01.2007 - 04.2017

High School Diploma -

Opportunities For A Better Tomorrow
Bernardo Bravo