Bernardo Castillo
Brooklyn
Summary
Dynamic and adaptable professional with a proven track record at Casa Cipriani, El Mas Chingon Restaurant, McDonald's, Kiddie Academy, Alca Renovations, CMAP Amazon, Pooch Purfect. Excelling in customer service and problem-solving. Skilled in heavy lift operations and inventory restocking, I thrive in fast-paced environments, ensuring high standards of cleanliness and guest satisfaction. Bilingual in Spanish and English, I effectively communicate and collaborate with diverse teams.
Overview
4
4
years of professional experience
Work History
Restaurant Busser
Casa CIpriani
New York
04.2025 - Current
- Assisted servers by clearing and resetting tables efficiently.
- Handled guest requests and inquiries with professionalism and courtesy.
- Collaborated with coworkers to maintain high standards of customer service.
- Performed opening duties including setting up side stations for service staff.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
Amazon Deliver
CMAP Amazon
New York
11.2024 - 03.2025
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisting with loading and unloading packages from trucks as needed.
- Contacted customers prior to delivery to coordinate delivery times.
- Being able to stand and walk and lift packages up to 55 pounds for 8 hours daily
Crew Trainer
McDonald's
New York
07.2024 - 03.2025
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Checked expiration dates on all products before serving them to customers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
Restaurant Team Member
Mas Chingon Restaurant
New York
06.2023 - 07.2024
- Perform as a busser and a waitress.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained cleanliness of restaurant dining area throughout shift.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in seating guests at tables or booths.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
Assistant Teacher
Kiddie Academy Of Williamsburg / Summer Job
New York
06.2023 - 08.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- I was able to look for over 14 kids at the same time
- Supervised small group activities.
Warehouse Employee
Alca Renovations
New York
02.2023 - 07.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Performed general housekeeping and cleaning tasks.
Dog Sitter
Pooch Purrfect / Summer Job
New York
06.2022 - 08.2022
- Exercised animals regularly with walks and rigorous play activities.
- Followed pet care instructions, dietary needs, and medication regimens.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Gave animals proper attention to promote secure environment in owner's absence.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Fed animals twice daily and refilled water dish.
Education
High School Diploma -
Lower East Side Preparatory School
145 Stanton St, New York, NY 1000206-2023
Skills
- Easily Adaptable
- Problem Solving
- Bilingual [Spanish and English]
- Heavy Lift Operations
- Organization Skills
- Customer service
- Adaptability
- Communication skills
- Team collaboration
- Inventory Restocking
- Surface disinfection
- Menu knowledge
- Order taking
- Cash handling
- Fast-paced operation
- Turning tables
Languages
Spanish
Native/ Bilingual
English
Professional
References
- Mamadou Ndoye(Lead Busser): (347)906-4669
- Dario Scotto( Restaurant Manager): (917)581-2812
Timeline
Restaurant Busser
Casa CIpriani
04.2025 - Current
Amazon Deliver
CMAP Amazon
11.2024 - 03.2025
Crew Trainer
McDonald's
07.2024 - 03.2025
Restaurant Team Member
Mas Chingon Restaurant
06.2023 - 07.2024
Assistant Teacher
Kiddie Academy Of Williamsburg / Summer Job
06.2023 - 08.2023
Warehouse Employee
Alca Renovations
02.2023 - 07.2023
Dog Sitter
Pooch Purrfect / Summer Job
06.2022 - 08.2022
High School Diploma -
Lower East Side Preparatory School