Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
17
17
years of professional experience
Work History
Technician
Comcast
08.2022 - 11.2023
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained quality assurance and customer satisfaction objectives.
Inspected equipment to identify areas of wear or causes of malfunctions.
Observed equipment operation to diagnose and troubleshoot reported issues.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Warehouse Supervisor
Continental Freight Forwarding
05.2007 - 08.2022
Supervised shipping and receiving, distribution and workplace safety.
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and handling operations.
Maintained high levels of accuracy in daily operations.
Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.