Bernardy-Martin Pierre-Jerome
Northborough,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FedEx
01.2018 - 02.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided ongoing guest service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Repeatedly lift and load cargo onto carts and ensure mail and cargo are routed correctly to the destination.
- Safely driving and operating forklifts
Education
Bachelor of Science - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FL06.2026
Skills
- Exceptional Personalizes Customer Service
- Active Listening
- Excellent External And Internal Communication
- Microsoft Word
- Terrific Record Of Safety
- And Emergency Care
- Calm and Professional Under Pressure
Certification
First Aid And CPR
Hobbies And Interests
Fitness Workout Enthusiast
Timeline
Customer Service Representative
FedEx
01.2018 - 02.2025
Bachelor of Science - Hospitality Administration And Management
Florida Atlantic University
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