Bernetra Davis
Middle River,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Optometric Technician
America’s Best Contacts &Eyeglasses
Middle River, Maryland
03.2024 - Current
- Documented patient care by charting patient condition and treatment in records.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Conducted vision screenings using automated refraction technology.
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Conducted tonometry or tonography tests to measure intraocular pressure.
Pharmacy Technician
Walgreens
Essex, Maryland
06.2023 - 12.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Ophthalmic Technician
Professional Vision
Ellicott City, Maryland
09.2021 - 11.2021
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Scheduled appointments for patients based on their availability.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Retail Sales Associate
HomeGoods
Columbia, Maryland
08.2016 - 03.2021
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
Stocker/Front End Cashier
Walmart
Colum, MD
09.2018 - 06.2019
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Sorted returned merchandise for restocking or disposal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed customer payments quickly and returned exact change and receipts.
Housekeeping Supervisor
SAFEGUARD Maintenance Corporation
Cockeysville, Maryland
09.2015 - 08.2017
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Delegated work to staff, setting priorities and goals.
Caregiver
Independent Comfort
Baltimore, Maryland
10.2014 - 04.2015
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
CNA
Springwell Senior Living Community
Baltimore, Maryland
08.2012 - 09.2014
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Laundry Aide
Culinary Service Group
Westminster, MD, MD
01.2011 - 10.2012
- Maintained the proper level of chemicals in the washers at all times.
- Operated industrial-sized washers and dryers with efficiency.
- Followed safety regulations while operating machines such as no loose clothing while working around moving parts on the machines.
- Reported any malfunctioning equipment to maintenance personnel immediately for repair and replacement if needed.
- Transported laundry in carts and sorted dirty items by load type.
- Assisted with additional housekeeping tasks during staffing shortages.
- Separated whites from colors during the sorting process.
Education
Some College (No Degree) - Ophthalmic Technology
Howard Community College
Columbia, MDGED -
Walbrook High School
Baltimore, MDSkills
- Supply Restocking
- Payment Collection
- Paperwork management
- Insurance processing
- Appointment Setting
- Patient Recordkeeping
- Patient testing
- Medical History Documentation
- Customer Service
- Cash Register Operation
- Conflict Resolution
- POS system operations
- Problem-Solving
- Stocking and Receiving
- Policy Enforcement
- Team Building
- Ocular measurements
- Preliminary testing
- Appointment Scheduling
- Office Support
- Medical Terminology
- Patient support
- Payment Processing
- Medical Records Management
- Electronic Charting
- Patient Scheduling
- Clerical Support
- Guest Relations
- Housekeeping
- Detail Oriented
- Medical terminology knowledge
- Vital Sign Monitoring
- Infection Control
- Patient Relations
- Quality Assurance
- Catheter Care
- Computer literate
- Records Management
- Direct Patient Care
- Electronic Health Records Management
- Ophthalmology testing
Timeline
Optometric Technician
America’s Best Contacts &Eyeglasses
03.2024 - Current
Pharmacy Technician
Walgreens
06.2023 - 12.2023
Ophthalmic Technician
Professional Vision
09.2021 - 11.2021
Stocker/Front End Cashier
Walmart
09.2018 - 06.2019
Retail Sales Associate
HomeGoods
08.2016 - 03.2021
Housekeeping Supervisor
SAFEGUARD Maintenance Corporation
09.2015 - 08.2017
Caregiver
Independent Comfort
10.2014 - 04.2015
CNA
Springwell Senior Living Community
08.2012 - 09.2014
Laundry Aide
Culinary Service Group
01.2011 - 10.2012
Some College (No Degree) - Ophthalmic Technology
Howard Community College
GED -
Walbrook High School