Bernice Archer

Manage all expectations of running a successful store. Make sure we have 100% positive customer experience and I have 100% positive employee experience..

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.