Driven and committed professional possessing decades of knowledge in medical sector and practical skills in customer care operations.
Overview
23
23
years of professional experience
Work History
Direct Support Staff (DBHDD)
Veronica Howard
Macon, GA
01.2019 - 01.2023
Supported daily living activities in a residential facility.
Provided one-on-one instruction on independent living skills.
Performed household tasks and tracked client progress.
Prepared and served meals according to dietary needs.
DBHDD Services Supervisor
Acumen Fiscal Agent
Mesa, AZ
01.2011 - 01.2019
Supervised 10 staff members providing care to clients with disabilities.
Led case reviews and developed service plans tailored to individual client needs.
Ensured compliance and high-quality care across provider agencies.
Consulted on ISP strategies and healthcare team collaboration.
Laboratory Analyst
Brown and Williamson
Macon, GA
01.2005 - 01.2007
Calibrated, monitored, maintained and evaluated system and equipment like water system, environmental chambers, analytical instrunent/equipment.
Utilized advanced laboratory equipment, such as microscopes and centrifuges, to perform complex analyses.
Tested various tobacco blends to achieve the fastest self extinguishing results.
Performed basic function like weighing samples, prepared regiment, solutions, equipment for chemical test, washed glassware and prepare samples for chemical testing.
Clerical Assistant
Atrium Health
Macon, GA
01.2000 - 01.2001
Prepared, organize, and maintain patient chart, records, and medical history forms for accuracy.
Answered phones, directing calls, communicated with patients, families, clergymen and coroners.
Admit, discharged, and, link patients to outside entities like nursing facilities.
Maintain patient confidentiality and HIPPA compliance.