Bernice Cisneros
Austin,TX
Summary
Dynamic cocktail waitress offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Highly knowledgeable in craft beer and cocktails demonstrated several years of industry experience. Strong passion for cultivating professional development to create memorable craft cocktail experiences for patrons.
Overview
4
4
years of professional experience
Work History
Cocktail Server
The Dive
Brownsville, TX
07.2023 - 03.2024
- Adhered to all company policies regarding responsible alcohol service practices.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Communicated with customers to take drink orders accurately.
- Cleared tables quickly after guests departed.
- Cleaned bar area including wiping surfaces, disposing trash.
- Took drink orders from tables and bar area and relayed to bartenders.
- Provided exceptional service to high volume of daily customers.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Cocktail Server
the lucky barrel
Brownsville, TX
03.2021 - 06.2023
- Adhered to all company policies regarding responsible alcohol service practices.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Communicated with customers to take drink orders accurately.
- Answered questions regarding drinks specials and menus items.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Took drink orders from tables and bar area and relayed to bartenders.
Server
Buffalo Wings & Rings
Brownsville, Texas
07.2020 - 03.2022
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
High School Diploma -
South Texas Academy For Medical Professions
Olmito, TX06-2021
Skills
- excellent in fast pace
- good communication skills
- Menu Memorization
- Fast learner
- Positive attitude
- excellent in upselling
- ID Verification
Timeline
Cocktail Server
The Dive
07.2023 - 03.2024
Cocktail Server
the lucky barrel
03.2021 - 06.2023
Server
Buffalo Wings & Rings
07.2020 - 03.2022
High School Diploma -
South Texas Academy For Medical Professions