Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Vargas

Los Angeles,CA

Summary

Knowledgeable hospitality professional with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring guest satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

13
13
years of professional experience

Work History

Cocktail Server

Bar Lis
01.2025 - Current
  • Maintained clean and organized bar area.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.

Server/Bartender

Palihouse West Hollywood
12.2022 - Current
  • Stepped into multiple roles, as needed, to support the success of my teammates.
  • Assisted with monthly inventory.
  • Provided guests with customized suggestions and pairings to their taste from a rotating cocktail and food menu in order to drive sales while providing an elevated experience.
  • Established relationships with hotel guests in order to encourage familiarity and guest comfort in support of brand and company goals.

Service Manager

Next Door Lounge
09.2012 - 06.2024
  • Successfully led service team for 6+ years with the lowest turnover rate since opening.
  • Responsible for creating new-hire reference materials and training protocol to maintain consistency of service and high company standards.
  • Responsible for weekly scheduling and communication to the service team.
  • Oversaw FOH operations nightly from opening through closing.
  • Cultivated successful relationships with event hosts and promoters, some lasting 8+ years.
  • Motivated team and maintained a positive work environment in a high-volume, fast-paced setting.

Education

Bachelor of Arts - Theater Arts

California State University, Long Beach
Long Beach, CA
06-2012

Skills

  • Excited by interpersonal connection and opportunities to provide genuine hospitality
  • Self-motivated, detail-oriented, and driven to succeed in any setting
  • Excellent recall and multitasking
  • Ability to perform in a fast-paced and high volume capacity

Timeline

Cocktail Server

Bar Lis
01.2025 - Current

Server/Bartender

Palihouse West Hollywood
12.2022 - Current

Service Manager

Next Door Lounge
09.2012 - 06.2024

Bachelor of Arts - Theater Arts

California State University, Long Beach

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