Andrea Nunez
Las Vegas
Summary
Results-driven and highly motivated hospitality professional with over four years of diverse experience in customer service roles, including cocktail service and barista positions within renowned casino properties such as Caesars Entertainment and MGM Resorts. Adept at providing exceptional service in fast-paced environments, with a strong focus on guest satisfaction, efficiency, and team collaboration. Demonstrates a proven ability to handle high-volume transactions, anticipate guest needs, and consistently exceed performance goals. Committed to leveraging my interpersonal skills, attention to detail, and work ethic to contribute positively to a dynamic team and secure long-term success in a full-time role within the hospitality industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cocktail Server
Ceaser Palace Entertainment - Paris Casino
06.2024 - Current
- Provide high-quality service to casino guests in a fast-paced environment, ensuring customer satisfaction and loyalty.
- Take beverage orders, serve drinks, and manage cash transactions while maintaining a friendly and professional demeanor.
- Collaborate with bar staff to ensure timely and accurate drink delivery.
- Regularly upsell beverages and food items, meeting and exceeding sales targets.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Barista
Starbucks- Harrah's Casino & MGM Grand Casino
12.2022 - 06.2024
- Provided high-quality service in busy casino environments, preparing and serving coffee beverages to customers.
- Handled cash and credit transactions and operated POS systems.
- Ensured customer orders were accurate and completed in a timely manner while creating a welcoming atmosphere.
- Trained new baristas on store procedures, product knowledge, and customer service skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
Crew Member
McDonald's
11.2020 - 07.2022
- Worked in a fast-paced kitchen environment, preparing food and beverages while maintaining cleanliness and safety standards.
- Provided customer service at the front counter, taking orders and ensuring a pleasant dining experience.
- Collaborated with team members to ensure quick service during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Schurr High School
Montebello, CA06-2021
Skills
- Customer Service Excellence: Demonstrated ability to provide exceptional service, resolve issues, and create a welcoming atmosphere for guests
- Multitasking & Efficiency: Ability to manage multiple orders and tasks in fast-paced environments without compromising service quality
- Cash Handling & POS Systems: Experience with cash transactions, operating point of sale systems, and managing cash drawers
- Teamwork: Effective collaborator who works well under pressure and communicates clearly with team members
- Product Knowledge: In depth understanding of cocktails, beverages, and food menus, ensuring guest satisfaction and upselling opportunities
- Problem-Solving: Ability to resolve customer issues quickly and professionally, ensuring a positive experience
- Conflict Resolution: Skill in handling guest complaints or issues calmly and professionally
- Basic Microsoft Office or Google Suite
- Adaptability: Ability to adapt to different work environments, learn quickly, and manage unexpected changes or busy periods
- High Energy: Ability to stay energetic and focused during long shifts, especially in busy or high-demand environments
- Standing for Long Periods: Comfortable with the physical demands of standing, walking, and carrying items during a shift
Certification
Alcohol awareness card
Food Handler Card
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Cocktail Server
Ceaser Palace Entertainment - Paris Casino
06.2024 - Current
Barista
Starbucks- Harrah's Casino & MGM Grand Casino
12.2022 - 06.2024
Crew Member
McDonald's
11.2020 - 07.2022
High School Diploma -
Schurr High School
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