Bernice Danso
Yonkers,NY
Summary
Dynamic Medical Assistant with expertise in patient care and vital signs assessment at Nao Medical. Proven ability to enhance patient experiences through effective communication and empathy. Skilled in medication administration and documentation review, ensuring compliance with healthcare protocols. Committed to maintaining a safe and organized environment while delivering exceptional support to diverse populations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nao Medical
Bronx, NY
02.2025 - Current
- Accurately recorded vital signs including blood pressure, temperature, pulse rate, and respiratory rate.
- Assisted with minor surgical procedures by preparing sterile equipment and providing support during operations.
- Contributed to a positive work environment through effective communication with colleagues.
- Administered medications under direction of healthcare professionals in compliance with protocols.
- Maintained inventory of medical supplies and equipment, ensuring availability when needed.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Quickly responded to emergencies or urgent situations within clinic setting.
- Performed basic laboratory tests, including specimen collection and conducting routine analyses.
Security Guard
Securitas
New Rochelle, NY
02.2024 - 05.2025
- Conduct regular patrols and monitor surveillance equipment to ensure safety.
- Respond promptly to alarms and security breaches, documenting and reporting incidents accurately.
- Provide assistance to clients and visitors, ensuring a professional and secure environment.
- Conduct safety inspections and maintain detailed logs of daily activities.
Prime Shopper
Whole Foods
Yonkers, NY
01.2019 - 06.2023
- Accurately picked and prepared customer orders, maintaining a high level of quality and efficiency.
- Ensured products met customer preferences, substituting items when necessary.
- Followed safety and sanitation guidelines, contributing to a clean and organized work environment.
Home Health Aide
Personal-Touch Home Care
Yonkers, NY
03.2018 - 06.2023
- Facilitated daily living tasks, including personal care, medication reminders, and mobility support for clients.
- Monitored and reported changes in clients' physical and mental conditions to healthcare professionals.
- Delivered companionship and emotional support to enhance clients' overall well-being.
Remote Customer Service Representative
Customer Service Representative
Yonkers, NY
02.2016 - 08.2020
- Provided customer support, addressing inquiries and resolving issues in a timely manner.
- Communicated effectively through phone, email, and chat, fostering positive customer relationships.
- Documented customer interactions and resolutions, ensuring accurate records for future reference.
Education
Bachelor's degree - Health Science
Mercy College
Dobbs Ferry, NY12.2025
Certificate - Medical Assistance
Garden State Science Institute
Jersey City, NJ11.2024
High School Diploma -
Penn High School
Scranton, PA04.2023
Skills
- Technical skills
- Patient care
- Vital signs monitoring
- Customer service
- Communication skills
- Appointment reminders
- Laboratory specimen collection
- HIPAA compliance
- Health screening coordination
- Medical billing and coding
- Patient assessments and care
- Phlebotomy
- Appointment setting
- Vital signs and examinations
- Medical supply inventory
Certification
• Guard Card
• Call center customer service professional
• CPR Certification
• Certified Home Health Aide
• Certified Phlebotomy Technician
• CCMA Certification
• BLS Certification
• Certified Medical Assistant
• First Aid Certification
• Driver's License
• Class D Security
• Call center customer service professional
• CPR Certification
• Certified Home Health Aide
• Certified Phlebotomy Technician
• CCMA Certification
• BLS Certification
• Certified Medical Assistant
• First Aid Certification
• Driver's License
• Class D Security
Languages
English, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Medical Assistant
Nao Medical
02.2025 - Current
Security Guard
Securitas
02.2024 - 05.2025
Prime Shopper
Whole Foods
01.2019 - 06.2023
Home Health Aide
Personal-Touch Home Care
03.2018 - 06.2023
Remote Customer Service Representative
Customer Service Representative
02.2016 - 08.2020
Bachelor's degree - Health Science
Mercy College
Certificate - Medical Assistance
Garden State Science Institute
High School Diploma -
Penn High School