BERNICE IXTAHUAT
Santa Ana,CA
Summary
Highly motivated and customer focused individual seeking a Fraud Detection Representative position at SchoolsFirst to leverage excellent customer service, communication and interpersonal skills. Looking to gain experience in the banking industry, provide exceptional customer service and being a contribute to the success of the organization.
Overview
2
2
years of professional experience
Work History
Microsoft Expert
Best Buy
09.2022 - Current
- Disseminating Microsoft knowledge to sales associates through daily mentorship throughout the store, equipping them to effectively communicate the brand’s value
- Undertaking an analysis of behaviors and performances to bolster my sales associates.
- Conducts a comprehensive analysis of score cards, revenue, and Individual Sales Report to strategically modify instructional approaches.
- Examining personal documents and financial reports to identify any signs of fraudulent activity and prevent unauthorized transactions
- Provide customers with complete solutions across the Microsoft brand, as well as demonstrating and promoting a variety of Microsoft products to ensure member needs are met.
- Assisting members with Technical deficiencies by explaining complex steps in simple easy to understand terminology.
Customer Service Specialist
Best Buy
09.2021 - 08.2022
- Helps drives a positive customer experience by building relationships, exhibiting empathy and providing solutions to their needs.
- Engages customers using acquired skills to complete and support the customer experience.
- Processes transactions such as sales orders, returns and exchanges.
- Achieves profitable growth to meet team individual goals while enabling an excellent customer shopping experience.
- Applies the appropriate knowledge and expertise through ongoing learning and self-development.
- Able to work as part of a team. Collaborating effectively with colleagues to achieve common goals.
- Identified and prevented fraudulent activity by monitoring member accounts for suspicious transactions and verifying customer identities.
- Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
Education
No Degree - Psychology
Santa Ana College
Santa Ana, CA2018
High School Diploma -
Cesar E Chavez High School
Santa Ana, CA2017
Skills
- Project Coordination
- Equipment Procurement
- Project Leadership
- Infrastructure Planning
- Cash Handling
- Customer Relationship Building
- Sales Expertise
- Spanish Speaking
- Strong Work Ethic
- Exceptional Customer Service
Timeline
Microsoft Expert
Best Buy
09.2022 - Current
Customer Service Specialist
Best Buy
09.2021 - 08.2022
No Degree - Psychology
Santa Ana College
High School Diploma -
Cesar E Chavez High School
Similar Profiles
Sade AndersonSade Anderson
Geek Squad Agent at Best BuyGeek Squad Agent at Best Buy
Anthony ApodacaAnthony Apodaca
Sales Associate at Best BuySales Associate at Best Buy
Steven IngramSteven Ingram
Autotech Level 2 Lead at Best BuyAutotech Level 2 Lead at Best Buy
Kaylyn SchonertKaylyn Schonert
Sales Associate at Best BuySales Associate at Best Buy
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED