Santiago Gonzalez
Kissimmee,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Welcome Specialist
Freedom Care
Orlando, FL
07.2024 - Current
- Formally welcomed patient into the program, reviewed and finalized enrollment documents.
- Navigate multiple systems such as DocuSign, Salesforce, and Medflyt to determine authorization ability.
- Independent self-starter schedule to manage my own time throughout the day.
- Ability to maintain the goal and metric given.
- Conduct remote orientations with caregivers and patients via phone.
- Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster positive experience and relationship.
- Explain company policies and procedures.
Patient Care Coordinator
Orlando Family Physicians
Kissimmee, FL
05.2021 - 10.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Education
Associate Of Applied Business - Business Administration And Management
Valencia College
Kissimmee, FLSkills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Attention to Detail
- Filing and Recordkeeping
- Proficient in Salesforce
- Documentation Management
- Quality Assurance
Languages
Spanish
Timeline
Welcome Specialist
Freedom Care
07.2024 - Current
Patient Care Coordinator
Orlando Family Physicians
05.2021 - 10.2022
Associate Of Applied Business - Business Administration And Management
Valencia College