BERNICE MEJIA
Pembroke Pines,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Housekeeping Manager
Dolce by Wyhnam
Hollywood, FL
09.2024 - Current
- Supervised housekeeping staff to ensure adherence to cleanliness standards and operational procedures.
- Developed training programs for new team members, enhancing service quality and efficiency.
- Coordinated daily scheduling and task assignments, optimizing workforce productivity.
- Implemented inventory control systems to track cleaning supplies and equipment usage effectively.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
Housekeeping Supervisor
Seminole Casino Hotel Hard Rock
Seminole, FL
09.2023 - 09.2024
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised daily housekeeping operations, ensuring cleanliness and compliance with health standards.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
Assistant Manager of Housekeeping
Pestana Art Decor Hotel
Miami Beach, FL
03.2021 - 09.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced employee turnover rate with a focus on team building, training, and open communication.
- Enhanced customer service levels by promptly addressing guest concerns and resolving issues in a timely manner.
- Implemented inventory control systems for supplies and equipment, reducing waste and minimizing expenses.
- Assisted in budgeting processes, contributing to cost-effective decision-making and resource allocation.
- Collaborated with the front office team to ensure seamless guest experiences from check-in to departure.
- Conducted regular inspections of property cleanliness and maintenance needs, ensuring prompt attention to detail.
- Optimized linen management process by establishing organized storage systems.
- Increased revenue through upselling additional services such as deep-cleaning packages or special amenities upon arrival.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Associate Human Resource - 3 Years
CUC University of Caracas
Venezuela 07-2003
Skills
- Payroll Preparation
- Dispatching Workers
- Inventory Restocking
- Room inspections
- Work prioritization
- Recruitment and hiring
- Task delegation
- Waste management
- Maintenance coordination
- Supply ordering
- Lost and found management
- Housekeeping procedures
- Customer service
- Staff training and development
Timeline
Assistant Housekeeping Manager
Dolce by Wyhnam
09.2024 - Current
Housekeeping Supervisor
Seminole Casino Hotel Hard Rock
09.2023 - 09.2024
Assistant Manager of Housekeeping
Pestana Art Decor Hotel
03.2021 - 09.2023
Associate Human Resource - 3 Years
CUC University of Caracas