Bernice Nava
Seattle,WA
Summary
Skilled Branch/Office Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Branch Manager
Citistaff Solutions Inc.
08.2021 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed Sales growth in Washington State from 34% per year to 144% since 2021 to 2024
- Managed Staff of over 150 employees along with payroll
- Prepared Marketing Analyst to determine Salary expectations
- Recruit, screen applicants for corporate management teams
- Compensation and benefit packages developed for onboarding
Office Manager
Hightech Storage Inc.
11.2020 - 08.2021
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Delivered performance reviews, recommending additional training or advancements.
Office Manager
Field Of Grass (seasonal)
07.2018 - 03.2019
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Maintained computer and physical filing systems.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Sales Purchasing Officer
All About Kitchens
06.2017 - 06.2018
- Trained newly hired sales team in upselling techniques.
- Collaborated with cross-functional teams to drive cost savings initiatives in the supply chain process.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Arranged for distribution and delivery of parts and supplies to meet production deadlines and expedite flow of materials.
- Performed cost analysis and obtained quotes to prepare reports for buyers.
- Contract negotiations between suppliers and vendors
Marketing Coordinator
Savers Value Village
08.2014 - 12.2016
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Wrote and distributed press releases to increase brand visibility.
- Improved website visibility through development and implementation of SEO strategies.
- Optimized email campaigns to increase open and click-through rates.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
Education
Associate of Arts - Business Management
Edmonds Community College
Edmonds, WA 06.2015
Skills
- Relationship building and management
- Strategic Planning
- Branch Operations Management
- Word Processing
- Sales Planning
- Employee Development
- Goal Setting
- Proactive and Focused
- Staff Management
- Client Relationship Management
- Marketing
- Process Implementation
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Citistaff Solutions Inc.
08.2021 - Current
Office Manager
Hightech Storage Inc.
11.2020 - 08.2021
Office Manager
Field Of Grass (seasonal)
07.2018 - 03.2019
Sales Purchasing Officer
All About Kitchens
06.2017 - 06.2018
Marketing Coordinator
Savers Value Village
08.2014 - 12.2016
Associate of Arts - Business Management
Edmonds Community College