Open To Work
Verified
This profile is verified using an email address.
Bernice Navarro
San Jose,CA
Summary
Front Desk Receptionist with a decade of expertise in customer service and administrative support. Demonstrates efficiency in managing multi-line phone systems, scheduling appointments, and maintaining confidentiality in compliance with regulations. Known for fostering a welcoming environment and providing exceptional support in fast-paced settings.
Overview
1
1
Language
15
15
years of professional experience
Work History
Contracted Job
SBC HLA Laboratory
Palo Alto
05.2026 - 08.2026
- Managed patient records efficiently using EPIC software to ensure accuracy and compliance.
- Experience in quality or compliance-related administrative support
- Solved complex problems and made critical decisions in fast-paced environments.
- Collaborated effectively with cross-departmental teams to achieve common goals.
- Professional, respectful demeanor with patients, staff, and external contacts.
- Ability to adapt quickly to changing procedures and requirements.
- Strong sense of confidentiality and compliance.
- MTilda experience
Lead Register of Voters
Register of Voters
Santa Clara County
01.2023 - 01.2026
- Trained election volunteers and provided guidance on resolving potential issues, ensuring adherence to established procedures.
- Proofread and ensured accuracy of translations, bilingual official ballots, sample ballots, and other election-related materials, enhancing voter information clarity.
- Maintained organized files and records for election workers and volunteers, ensuring confidentiality of materials.
- Santa Clara County
Front Office Receptionist
Dental Office
San Jose
11.2023 - 08.2025
- Scheduled and confirmed appointments for new and existing patients, consistently receiving positive feedback for excellent customer service.
- Greeted patients and answered incoming calls, creating a welcoming environment.
- Verified insurance coverage and obtained prior authorizations for patient visits.
- Collected and recorded patient payments while addressing billing inquiries to ensure smooth transactions.
- Ensure patient confidentiality and safety in compliance with OSHA and HIPAA regulations.
- Assisted dental team with administrative tasks, maintaining office cleanliness and organization for efficient operations.
- Cross-trained in front office operations, including insurance verification and updating patient information using Dentrix and Archy Dental software.
- Worked in San Jose office
Front Desk Receptionist
CTI Builders
Campbell
10.2011 - 10.2023
- Managed incoming phone calls and scheduled appointments, making reminder calls two days in advance to improve appointment scheduling efficiency.
- Communicated with stores regarding merchandise and scheduled installations to enhance customer and store satisfaction.
- Campbell
Education
GED -
C.C.O.C
San Jose, CA08-2000
Skills
- EPIC charting
- Quality assurance
- Patient records management
- Document management
- Team leadership
- Patient communication
- Quality assurance
- FLUENT IN Spainish
- Clerical support
- Data entry
- Customer relations
- Active listening
Languages
Spanish
Professional
Timeline
Contracted Job
SBC HLA Laboratory
05.2026 - 08.2026
Front Office Receptionist
Dental Office
11.2023 - 08.2025
Lead Register of Voters
Register of Voters
01.2023 - 01.2026
Front Desk Receptionist
CTI Builders
10.2011 - 10.2023
GED -
C.C.O.C