Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernice Ramirez

Terrell

Summary

Well-qualified marketing professional adaptive to changing market conditions. Demonstrated ability to provide leadership to an organization with a focus on revenue and product longevity. Enthusiastic leader and dedicated employee with high integrity, strong work ethic, honest and great leadership skills. Highly motivated sales associate with extensive customer service and sales experience. Highly professional tax preparer with more than 4 years of experience and short term experience in call center always planning, developing and implementing customer needs.

Experienced with leading multiple units to operational excellence. Utilizes strategic planning and team management to drive performance. Track record of fostering collaborative environments and adapting to changing business landscapes.

Operationally-focused professional with extensive experience in overseeing multiple retail units. Known for optimizing processes and elevating team performance to achieve business goals. Promotes collaborative culture and adapts seamlessly to evolving business needs, ensuring consistent results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Multi unit manager

H&R BLOCK COMPANY
Dallas, Texas
09.2012 - Current
  • Multi unit manager handling three different offices, setting and reaching goals, creating work schedules for employees, handling bank deposits, and solving client concerns. Communicated with customers, employees, business owners and other individuals to answer questions and explain information on the filing of their personal and business taxes. Offering banking products and tax preparation using a variety of forms and handling different scenarios to help customers get maximum refunds and meet independent and office goals. Work from home access setting up appointments, creating excel documents, generating interviews and hiring via teams and zoom.
  • Led operational strategies across multiple locations, enhancing service delivery and client satisfaction.
  • Implemented training programs for staff, improving team performance and knowledge retention.
  • Mentored team leads, fostering leadership skills and promoting a culture of continuous improvement.
  • Evaluated performance metrics to identify areas for development, driving strategic growth initiatives.CD
  • Developed marketing initiatives that increased client engagement and expanded market reach.

Front Desk Receptionist

Legacy Dental Team
Terrell, TX
05.2025 - 09.2025
  • Managed patient scheduling and appointments using advanced dental management software.
  • Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
  • Coordinated with dental staff to ensure seamless communication and efficient workflow.
  • Maintained organized front desk operations, enhancing office efficiency and patient experience.
  • Assisted in patient check-in and check-out processes, ensuring accurate documentation of services rendered.
  • Handled billing inquiries and processed payments, maintaining accuracy in financial transactions.
  • Scheduled, coordinated and confirmed appointments and meetings.

Call Center Representative

IMAGING HEALTHCARE SPECIALIST
Dallas, TX
05.2024 - 10.2024
  • Managed high call volumes while maintaining exceptional customer service standards.
  • Resolved complex customer inquiries utilizing advanced healthcare imaging knowledge.
  • Trained new representatives on systems and procedures to enhance operational efficiency.
  • Implemented quality assurance measures to ensure compliance with industry regulations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

DENTEXPERT MANAGEMENT
Dallas, Texas
04.2015 - 01.2016
  • Well determined position, communicating everyday basis with customers setting up appointments verifying insurances for multiple health insurance companies and receiving inbound calls and generating more than 50 calls a day to ensure customer satisfaction on appointment setting and health insurance verification. A call center providing patient needs and determining eligibility for their health purpose.

Marketing/ Office Assistance

DENTAL FAMILY CIRCLE PLLC
Forney, Texas
04.2012 - 08.2012
  • Determine the demand for products and services offered by a firm and its competitors and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.

DENTAL PROFESSIONALS OF TEXAS
Texas
08.2010 - 04.2012
  • Planned and executed special events and trade shows establishing community recognition. Developed and executed marketing programs and general business solutions. Created standard quarterly marketing collateral while ensuring all deadlines were met.

Education

HIGH SCHOOL DIPLOMA/GED -

DALLAS COMMUNITY COLLEGE
Dallas, Texas

Skills

  • Computer Skills: Typing Speed 50 words per minute
  • Operations management
  • Sales growth
  • Staff development
  • Employee engagement
  • Customer service
  • Computer skills
  • Team leadership
  • Scheduling and coordinating
  • Managing operations and efficiency
  • Hiring and training
  • Staff management

Languages

Language Skills: ENGLISH (Read, Write, Speak) Fluent
SPANISH (Read, Write, Speak) Fluent

Timeline

Front Desk Receptionist

Legacy Dental Team
05.2025 - 09.2025

Call Center Representative

IMAGING HEALTHCARE SPECIALIST
05.2024 - 10.2024

DENTEXPERT MANAGEMENT
04.2015 - 01.2016

Multi unit manager

H&R BLOCK COMPANY
09.2012 - Current

Marketing/ Office Assistance

DENTAL FAMILY CIRCLE PLLC
04.2012 - 08.2012

DENTAL PROFESSIONALS OF TEXAS
08.2010 - 04.2012

HIGH SCHOOL DIPLOMA/GED -

DALLAS COMMUNITY COLLEGE