Evan Miller
Detroit,MI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to your team.
Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results
Overview
12
12
years of professional experience
Work History
Patient Access Representative
St. Johns Hospital Moross
Detroit, MI
12.2025 - Current
- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures, improving approval timelines for patient services.
- Managed appointment scheduling systems, optimizing patient flow and reducing wait times.
- Trained new staff on electronic health record systems, enhancing team efficiency and service quality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Membership Director
Homesite Mortgage
Rochester Hills, MI
09.2024 - 12.2025
- Monitored and communicated loan status updates effectively, fostering high levels of customer satisfaction.
- Evaluated client needs and recommended suitable loan products and terms to support financial aspirations.
- Facilitated seamless mortgage experiences by providing exemplary service from initial pre-approval to final closing.
- Engaged with underwriting and processing teams to identify and resolve issues, enhancing efficiency in loan approval workflows.
Claims Representative
Blue Cross Blue Shield of Michigan
Detroit, MI
02.2023 - 09.2024
- Streamlined processing of high volumes of claims to enhance operational productivity.
- Conducted follow-up communications with customers regarding unresolved concerns to ensure timely resolution.
- Facilitated improved customer satisfaction through timely and accurate communication of claim status and resolution details.
- Executed claims handling processes in strict accordance with industry regulations to uphold organizational standards.
Senior Mortgage Banker
Rocket Mortgage
Detroit, MI
02.2014 - 07.2020
- Responsibilities include analyzing applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Obtaining and compiling copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Meeting with applicants to obtain information for loan applications and to answer questions about the process
- Explaining to customers the different types of loans and credit options that are available, as well as the terms of those services
- Reviewing loan agreements to ensure that they are complete and accurate according to policy
- Approving loans within specified limits, and referring loan applications outside those limits to management for approval
- Reviewing and updating credit and loan files
- Computing payment schedules
- Analyzing potential loan markets and developing referral networks to locate prospects for loans
- Responsible for a pipeline of 100+ clients spread across 21 States
- Licensed in 21 States to conduct mortgage transactions & SAFE test certified.
Education
SAFE mortgage license -
Detroit, MIHigh School Diploma -
Detroit Midtown Academy
Detroit, MI06.2009
Skills
- Completed machinist training semester at Focus Hope, enhancing technical skills
- Demonstrated proficient typing skills at a speed exceeding 50 words per minute
- Authorized to conduct mortgage transactions across 21 states
- Achieved certification in safe testing procedures
- Pursued objectives with a focus on measurable outcomes
- Demonstrated proficiency in various computer applications and software systems
- Facilitated property transactions by guiding clients through buying and selling processes
- Assisted customers with inquiries related to service and mortgage banking Utilized computer systems to manage customer information effectively Communicated clearly and professionally over the phone to resolve issues
Timeline
Patient Access Representative
St. Johns Hospital Moross
12.2025 - Current
Membership Director
Homesite Mortgage
09.2024 - 12.2025
Claims Representative
Blue Cross Blue Shield of Michigan
02.2023 - 09.2024
Senior Mortgage Banker
Rocket Mortgage
02.2014 - 07.2020
SAFE mortgage license -
High School Diploma -
Detroit Midtown Academy