Karina Amaro Villa
Webberville,TX
Summary
Empathetic Patient Access Representative specializing in patient registration, insurance verification, and appointment scheduling. Delivered high productivity and efficiency through strong communication, problem-solving, and time management skills. Committed to enhancing patient service in fast-paced healthcare environments.
Overview
1
1
Language
2
2
years of professional experience
Work History
Patient Access Representative
Ascension Seton
Austin, TX
05.2026 - Current
- Verified patient insurance information and eligibility for services.
- Delivered patient-centered service to enhance experience for patients and families.
- Resolved patient inquiries and concerns to ensure satisfaction and support care continuity.
- Maintained accurate patient records in electronic health systems.
- Collaborated with clinical staff to ensure seamless patient access.
- Educated patients on registration processes and required documentation.
- Processed patient registrations efficiently and accurately daily.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Managed phone communications to provide prompt assistance and resolve issues. promptly in a professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Barista/Cashier
85c Bakery Cafe
Austin, TX
08.2025 - 03.2026
- Prepared and served high-quality coffee beverages to customers.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the café environment.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels and restocked supplies.
- Educate customers about bakery products and seasonal offerings.
- Handled customer inquiries and resolved issues in a timely manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cashier
Golden Chick
Austin, TX
08.2024 - 05.2025
- Processed customer transactions efficiently and accurately at a fast-food restaurant.
- Assisted customers with menu selections, providing friendly and knowledgeable service.
- Maintained clean and organized cash register area for optimal customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels of supplies at the front counter for seamless operations.
Education
Del Valle High School
Del Valle, TXSkills
Empathetic Patient Access Representative specializing in patient registration, insurance verification, and appointment scheduling Delivered high productivity and efficiency through strong communication, problem-solving, and time management skills Committed to enhancing patient service in fast-paced healthcare environments
Empathetic Patient Access Representative specializing in patient registration, insurance verification, and appointment scheduling Delivered high productivity and efficiency through strong communication, problem-solving, and time management skills Committed to enhancing patient service in fast-paced healthcare environments
Languages
Spanish
Professional
Timeline
Patient Access Representative
Ascension Seton
05.2026 - Current
Barista/Cashier
85c Bakery Cafe
08.2025 - 03.2026
Cashier
Golden Chick
08.2024 - 05.2025
Del Valle High School