Mallory Zucca
Kingwood,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 10 years of relevant work experience with patient registration, insurance verification, and data management to your team. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Northeast Hospital
01.2014 - Current
- Patient Access Representatives are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Gets patients ready for intake, process them during admission, and guide them through discharge.
- Patient Access Representatives must have strong interpersonal skills to communicate in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians office staff, insurance companies, as well as patients and their families ( all Patient Access customers). Completes thorough and accurate documentation.
- Assisted in resolving patient inquiries regarding billing, insurance coverage, and financial assistance options.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Facilitated patient registrations and insurance verifications to enhance operational efficiency.
- Analyzed data trends related to patient access metrics to identify areas for operational enhancement.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Inflight Team Coordinator
United Airlines
04.2012 - 11.2013
- Provided accurate, reliable, and expedient responses to Supervisor’s inquires relating to administrative issues.
- Track and compile transfers and leaves for flight attendants.
- Coordinate and maintain HR personnel files for over 500 flight personnel.
- Prepare monthly reports.
- Design flyers and marketing material.
- Log attendance related information.
- Coordinate recognition activities for employees.
- General office support including faxing, filing, copying, and distributing mail.
Server, Server Trainer, Bartender
Texas Roadhouse
09.2009 - 04.2012
- Handled cash and food while providing service for guests.
- Handled cash, food and prepared and serve drinks to bar guests while engaging in conversations and providing excellent customer service.
- While fulfilling needs of bar guest, also handled to service well; preparing all drink for co-workers’ tables.
- Fulfilled requirements of selling food to increase sales of restaurant.
- Responsible for training new employees to fulfill required job description.
- Perform daily opening and closing duties, cleaning and making sure the front and back of the restaurant is ready for the next day.
- Regularly scheduled as a closer to oversee others front and back work before leaving.
- Compete in various sales competitions each day, selling the most of a certain item on the food or drink menu to our customers to achieve bonuses.
Education
High School Diploma -
Kingwood High School
Kingwood, TX01.2009
Skills
- Professional and positive demeanor
- Strong technical skills
- Strong focus on accuracy
- Clear and concise communication skills
- Organizational Skills
- Ability to multitask
- Patient registration
- HIPAA compliance
- Insurance verification
- Registration and admissions
- Healthcare systems navigation
- Electronic health records
- Patient confidentiality and data security
Timeline
Patient Access Representative
Memorial Hermann Northeast Hospital
01.2014 - Current
Inflight Team Coordinator
United Airlines
04.2012 - 11.2013
Server, Server Trainer, Bartender
Texas Roadhouse
09.2009 - 04.2012
High School Diploma -
Kingwood High School
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