Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Bernice VanMeter

Bernice VanMeter

Yucaipa,United States

Summary

Experienced Luxury Client Advisor with over seven years of proven excellence in the field. Consistently holding a top performance position in various luxury sales teams by exceeding in all measurable metrics, with a deep understanding of KPI success. Innate passion for luxury products and the ability to understand the unique needs of a diverse clientele base. Adept in establishing lasting client rapport and maintaining in-depth knowledge of luxury brands and trends. Seeking to learn and develop new skills to better progress with a company that offers opportunities for career growth.

Overview

8
8
years of professional experience

Work History

Luxury Brand Ambassador

David Yurman
11.2023 - 10.2024
  • Provided exceptional customer service by ensuring that the customer takes priority at all times
  • Collected meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required
  • Maintained consistent visual merchandising and housekeeping standards reflecting current visual guidelines
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits

Client Advisor

Burberry
09.2021 - 08.2023
  • Consistently exceeded monthly sales targets and goals effectively contributed to a significant increase in overall store revenue
  • Built and maintained strong relationships with clients to ensure repeat business and customer loyalty including maintaining a client book
  • Stay updated on current fashion trends and product offerings to provide the most up-to-date advice and recommendations to clients
  • Developed a keen ability to assess individual client needs through attentive listening and open-ended questioning, allowing for tailored product recommendations and increased sales
  • Catered to a diverse, international clientele, utilizing language and cultural skills to enhance the shopping experience
  • Developed and executed effective sales strategies, including upselling, cross-selling, follow-ups, which played a pivotal role in consistently outperforming targets

Supervisor

Chic-Fil-A
01.2021 - 08.2021
  • Supervised a team of twenty employees, providing direction, coaching, and support to ensure smooth daily operations
  • Implemented and enforced quality control standards to ensure food safety and customer satisfaction
  • Resolved customer complaints and operational issues promptly, ensuring minimal disruption to the customer experience
  • Managed cash registers, conducted daily cash reconciliations, and maintained accurate financial records
  • Facilitated cross-training of team members in various roles, improving team flexibility and overall efficiency
  • Fostered open and transparent communication among team members, promoting a positive and productive work environment

Sales/Operations Associate

Vans, V.F. Corp
04.2017 - 12.2020
  • Provided exceptional customer service by actively engaging with customers, understanding their needs, and recommending appropriate Vans footwear and accessories
  • Demonstrated in-depth knowledge of Vans products, including the latest styles, features, and benefits, resulting in improved customer satisfaction and increased sales
  • Assisted in maintaining visually appealing store displays, ensuring that products were well-organized and showcased to attract customers
  • Accurately processed cash, credit card, and digital payment transactions while maintaining cash register integrity and security
  • Assisted with shipping and receiving processes, verifying orders, and ensuring timely delivery of products to the sales floor
  • Maintained an organized and efficient stockroom, improving the retrieval of products and overall stockroom functionality

Education

Associate of Arts - Social Sciences

Crafton Hills College
Yucaipa, CA
05.2023

Diploma -

Alta Loma High School
Rancho Cucamonga, CA
05.2015

Skills

  • Luxury Brands Knowledge
  • Client Relationship Building
  • Fashion Trend Awareness
  • Customer Service Excellence
  • Communication
  • Attention to Detail
  • Customer Engagement
  • Analytical Thinking
  • Problem Solving
  • Consultative Selling

Personal Information

Title: Luxury Client Advisor

Timeline

Luxury Brand Ambassador

David Yurman
11.2023 - 10.2024

Client Advisor

Burberry
09.2021 - 08.2023

Supervisor

Chic-Fil-A
01.2021 - 08.2021

Sales/Operations Associate

Vans, V.F. Corp
04.2017 - 12.2020

Diploma -

Alta Loma High School

Associate of Arts - Social Sciences

Crafton Hills College

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Bernice VanMeter