Summary
Overview
Work History
Education
Skills
Key Strengths And Qualifications
Timeline
Generic

Bernice White

Garfield Heights,Ohio

Summary

A Reliable, People-Person with a strong background providing optimal service and support as a human services professional in a variety of settings including janitorial, education, and individual leadership. Enjoys collaborating with others as well as working independently to find effective solutions. Excellent communication, critical thinking, and writing skills. Well-versed in maintaining computerized records, coordinating appointments, using computer skills, and being industrious. Ability to take the initiative, be warm, caring and supportive with others. A good natured and dependable person, known for helping others progress to higher levels of achievement.

Overview

18
18
years of professional experience

Work History

Home Health Aide

Private Care
Maple Heights, OH
03.2022 - Current
  • Provided emotional support and companionship to patients.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Assisted in ambulation and exercise routines for clients.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Documented care provided and submitted notes to supervisor.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Substitute Secretary

Cleveland Metropolitan School District
Cleveland, Ohio
01.2016 - Current
  • Perform routine clerical and administrative functions such as drafting correspondence, receiving and sorting mail and deliveries, scheduling appointments, organizing, sending and maintaining paper and electronic files.
  • Constantly communicate with administrators, teachers, parents, security, and other pertinent parties regarding school/student issues.
  • Keeping staff, parents, students, and applicable parties up to date on school and district details through personal forms, emails, memo’s, posters, and robo calls.
  • Greet and assist visitors with inquiries on the phone and in-person.
  • Applying networking skills when showing sympathy and empathy by doing whatever it takes to complete tasks by reaching out to in house and out house resources.
  • Monitor visitor access and maintain security awareness.
  • Maintain inventory control and ensure the office area is tidy and well organized.

Tax Preparer & Instructor (self-employed/seasonal)

B&B’s Tax Consultation
Cleveland, Ohio
01.2014 - Current
  • Meet with clients, interview them to help determine their tax needs for the applicable tax year.
  • Work with clients to help them understand tax laws, and the complexity of applicable deductions, types of filings, and auditing processes.
  • Per request, teach clients how to use online tax software/programs to complete future returns independently.

Evening Cleaner (Orange Library)

Vocational Guidance Services (VGS)
Cleveland, Ohio
01.2019 - 01.2022
  • Complete assigned custodial responsibilities in a commercial cleaning account.
  • Responsible for completing all tasks assigned in the specified allotted time and for ensuring a high level of quality.
  • Sweeps, mops, scrubs, and vacuums hallways, stairs and office space.
  • Clean, dust, and wipe furniture.
  • Empty/clean wastebaskets and trash containers; Handle recycling materials.
  • Sweeps, mops, scrubs and sanitizes bathrooms.
  • Refill restroom dispensers.
  • Operate a power vacuum.
  • Had to select proper chemicals, control dilution ratios and use proper techniques for the area cleaned.

Salon's Assistant (Receptionist/Secretary)

Hair Savvy
Cleveland, Ohio
01.2007 - 01.2012
  • Operated telephone switchboard to answer, screen, and forward calls to stylists and managers; also, provided information to customers, took messages, scheduled appointments, and used Microsoft Office Word to create staff and parent memos, also, sent and responded to email and fax communications.
  • Greeted visitors, determined the nature and purpose of their visit, and directed/escorted them to specific destinations.

Educational Aide

Rockside Elementary School
Maple Heights, Ohio
01.2008 - 01.2011
  • Assisted the classroom teacher with organizing and remembering the specifics of each students’ medical documentation, prepared parental and administrative memos, and distributed emails.
  • Provided additional assistance to students with special educational, physical, social, and mental needs, including non-English speaking students and students with physical and mental disabilities.
  • Tutored and assisted children individually and in small groups to help them master learning outcomes, complete in-class and homework assignments, also, to reinforce learning concepts presented by the teacher.

Preschool Teacher & Administrative Assistant

Cuddly Kiddies Child Care
Maple Heights, Ohio
01.2013
  • Assisted the Administrator with follow-ups to prospective or current parents of students, completed paperwork, distributed mail, kept notice of county updates, reported parental concerns, and transcribed team and regulatory meetings.
  • Organized and led activities designed to promote physical, mental and social development such as games, arts and crafts, music, storytelling, and field trips pertinent to the preschool age group.
  • Taught basic skills such as colors, shapes, numbers and letter recognition, personal hygiene, and social skills.

Education

Associates of Information Technology -

University of Phoenix
Tempe, AZ/ Online
01.2016

State Tested Certified Teacher's Assistant -

Ohio Board of Education
Columbus, Ohio
01.2011

Bachelor of Science - Human Services

University of Phoenix
Online

Skills

  • Proficient in Microsoft Office
  • Proficient in PowerPoint
  • Proficient in Excel
  • Proficient in Outlook
  • Proficient in 10-key calculator
  • Strong face-to-face communication skills
  • Welcoming skills
  • Trained in community outreach
  • Knowledge of eSchool
  • Knowledge of case management
  • Knowledge of public policy
  • Knowledge of fundraising
  • Knowledge of crisis intervention
  • Excellent problem-solving skills
  • Project management skills
  • Networking skills
  • Strong clerical skills
  • Operation of switchboard phone systems
  • Operation of all office mechanics (fax, printers, etc)
  • Experienced in building relationships with community organizations
  • Enthusiasm and energy
  • Detail-oriented
  • Strong public speaking skills
  • Experience using multi-line phone systems
  • Care documentation
  • Health monitoring
  • Team collaboration
  • Light housekeeping

Key Strengths And Qualifications

  • Quick learner, proficient in the use of Microsoft Office Word, PowerPoint, Excel, Outlook, 10-Key Calculator
  • Strong face to face communicational and welcoming skills
  • Trained in community outreach, aspects of human services, program development, and nonprofit organizations
  • Knowledge of Eschool and other school informational systems
  • Knowledge of case management, public policy, fundraising, and crisis intervention
  • Excellent problem-solving, project management, and networking skills
  • Strong clerical skills including operation of switchboard phone systems, printers, scanner, copiers, and fax machines
  • Very experienced in building relationships with community organizations; and community resources
  • Brings enthusiasm and energy to the team in the face of change
  • Extremely detail-oriented and accurate to avoid errors in work
  • Strong public speaking skills
  • Experience using multi-line phone systems with professional etiquette

Timeline

Home Health Aide

Private Care
03.2022 - Current

Evening Cleaner (Orange Library)

Vocational Guidance Services (VGS)
01.2019 - 01.2022

Substitute Secretary

Cleveland Metropolitan School District
01.2016 - Current

Tax Preparer & Instructor (self-employed/seasonal)

B&B’s Tax Consultation
01.2014 - Current

Preschool Teacher & Administrative Assistant

Cuddly Kiddies Child Care
01.2013

Educational Aide

Rockside Elementary School
01.2008 - 01.2011

Salon's Assistant (Receptionist/Secretary)

Hair Savvy
01.2007 - 01.2012

Associates of Information Technology -

University of Phoenix

State Tested Certified Teacher's Assistant -

Ohio Board of Education

Bachelor of Science - Human Services

University of Phoenix