Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Bernice Espree-Romo
Opelousas,United States
Summary
Overview
16
years of professional experience
Work History
AT&T MobilityLafayette, LA
Sr. Project Manager
09.2021 - 12.2022
Job overview
- Closely collaborated with project members to identify and quickly address problems.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Managed and led multi-disciplinary design team throughout development and contract document phases for $30 million project.
AT&T MobilityLafayette, LA
Sr. Training Manager
09.2010 - 09.2021
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Managed new employee orientation training process for more than 10,000 employees each year.
AT&T MobilityLafayette, LA
Retention Account Manager
09.2006 - 09.2010
Job overview
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profits by 35.7 % through providing excellent customer service, following established guidelines and auditing sales reports.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs. Increased sales by 45.3 %.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Education
LeTourneau UniversityLongview, TX
Master of Arts from Psychology
12.2014
University Overview
LeTourneau UniversityLongview, TX
Bachelor of Arts from Business Management
05.2011
University Overview
Skills
- Community Organization
- Operational Efficiency
- Outreach Initiatives
- Management Training
- Business Leadership
- Program Optimization
- Time Management Skills
Timeline
Sr. Project Manager
AT&T Mobility
09.2021 - 12.2022
Sr. Training Manager
AT&T Mobility
09.2010 - 09.2021
Retention Account Manager
AT&T Mobility
09.2006 - 09.2010
LeTourneau University
Bachelor of Arts from Business Management
LeTourneau University
Master of Arts from Psychology