Bernie Castellanos
Redmond,WA
Summary
Dynamic Medical Billing Specialist with experience at Natera Genetic Laboratory, adept at navigating complex insurance issues and enhancing patient understanding. Proven skills in HIPAA compliance and exceptional customer service, fostering positive interactions and ensuring clarity in billing processes. Recognized for reliability and effective communication in high-pressure environments.
Experienced with medical billing procedures and coding standards. Utilizes strong analytical skills to ensure accurate claim submissions and resolution. Knowledge of insurance guidelines and healthcare regulations, consistently delivering precise billing operations.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist
Natera Genetic Laboratory
03.2024 - 06.2025
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Customer Service Representative
Intouch Contact Center
06.2023 - 01.2024
- Responded to customer inquiries via email related to online orders and in-store services.
- Utilized CRM software to track customer interactions and ensure follow-up on open cases.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Pharmacy Orders and Senior Patient Support
Everise
11.2020 - 05.2023
Bilingual professional, supporting senior patients in managing their medication orders, explaining their benefits and assisting them with refills. Known for my human-centered approach, clarity, and reliability.
Education
Hotels And Tourism Management
Universidad Galileo
High School Diploma -
Escuela Tecnica De Hoteleria Y Hogar Zunil
10-2006
Skills
- HIPAA compliance
- Payment posting
- Claim submission
- Insurance verification
- Bill payment
- Collections management
- Customer service
- Verbal and written communication
- 62 WPM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Billing Specialist
Natera Genetic Laboratory
03.2024 - 06.2025
Customer Service Representative
Intouch Contact Center
06.2023 - 01.2024
Pharmacy Orders and Senior Patient Support
Everise
11.2020 - 05.2023
Hotels And Tourism Management
Universidad Galileo
High School Diploma -
Escuela Tecnica De Hoteleria Y Hogar Zunil
Similar Profiles
Elsa ReElsa Re
Medical Laboratory Scientist at Natera Genetic LaboratoryMedical Laboratory Scientist at Natera Genetic Laboratory
Asude OrnekAsude Ornek
Laboratory Intern at Microbial Genetic And Biotechnology LaboratoryLaboratory Intern at Microbial Genetic And Biotechnology Laboratory
Arvin EizadiArvin Eizadi
Full-Stack Developer at Bion Genetic LaboratoryFull-Stack Developer at Bion Genetic Laboratory
Luisa GalindoLuisa Galindo
Server at Sunrise of RedmondServer at Sunrise of Redmond
Eesha FaheemEesha Faheem
MAPS Youth Member at Muslim Association of Puget SoundMAPS Youth Member at Muslim Association of Puget Sound