Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mainframe Computer Operator
American National Insurance Company
League City, Texas
05.2025 - 11.2025
Monitored mainframe systems to ensure optimal performance and reliability.
Operated computer consoles to execute job schedules and processes.
Executed daily backup procedures and monitored the status of backups.
Implemented changes in response to requests from users or management personnel.
Executed weekly IPLs on iSeries and mainframe systems
created and circulated printed content for divisions within enterprise
Lead Incident Manager
Cognizant Technologies
Plano, Texas
02.2022 - 04.2024
Managed incident response processes to ensure timely resolution of issues.
Coordinated communication between teams during critical incidents and outages.
Analyzed incident trends to identify areas for improvement in service delivery.
Trained team members on incident management best practices and tools.
Collaborated with IT teams to streamline incident logging and tracking systems.
Prioritized each incident based upon its impact on business and escalated issues considered major threats.
Engaged essential business partners to initiate triage for issue resolution
Computer Operator
Vaco
Nashville, Tennessee
09.2021 - 01.2022
Operated computer systems to support daily business functions.
Oversaw the batch job stream utilizing the Autosys scheduling tool.
Utilized Ca7 and Ca11 tools to restart failed jobs
Administer production and test dumps as specified by requirements
Overseen nightly and weekly backup processes
Computer Operator
Collabera Technical Staffing
Louisville, Kentucky
12.2020 - 08.2021
Operated computer systems to support daily business functions.
Monitored data inputs to manage and maintain accuracy.
Managed mainframe batch jobs with CA7 scheduler tool
Executed run sheets for off-schedule jobs for programmers upon request.
Executed scheduled IPLs
Computer Operator
Optimize Manpower Solutions
Columbia , SC
03.2020 - 10.2020
Performed data entry tasks, including updating customer information in databases.
Documented job processing requirements and data flow for applications.
Controlled master control consoles and directed computer operations.
Computer Operator
Wisdom InfoTech
Madison, Wisconsin
09.2016 - 12.2019
Managed job execution workflows with CA7, Autosys, and Control-M.
Restarted, reran, or finalized unsuccessful batch jobs.
Monitored system performance and reported issues to the IT team.
Collaborated with team members to ensure efficient workflow processes.
Supervised personnel entry and exit in restricted server areas.
final layer of security safeguarding secured areas.