Summary
Overview
Work History
Education
Skills
Timeline
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Mary Cheryl(Cheri) Gurley

Oviedo,FL

Summary

Accomplished System Administrator with a proven track record at Kyndryl - AT&T Account, enhancing system reliability and efficiency. Expert in system upgrades, notably in batch scheduling and software installation, coupled with exceptional problem-solving skills. Transformed mainframe operations by implementing Kyndryl AIOPs and excelling in technical support, ensuring seamless 24X7 system availability. Driven Systems Administrator with 52 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned System Administrator with 52-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network build outs and data security. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 52 years of progressive IT experience.

Overview

32
32
years of professional experience

Work History

System Administrator - Mainframe

Kyndryl - AT&T Account
09.2021 - Current
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software for use, following established security policies.
  • Managed 40 LPAR's for batch scheduling for AT&T with Broadcom CA ESP scheduler. Support 24X7, including installs, upgrades and security primary system administrator.
  • Recently installed and supported Kyndryl AIOP's Ver2 on 20 complexes to send daily ESP data to Kyndryl.

Level 8 IT Specialist

IBM AT&T Account
06.1999 - 09.2021
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Major conversion for four years 2017 thru 2021, converting 20 Mainframe complexes from BMC Control M, Control O & Control R to Broadcom ESP & Encore products, this included converting all applications running on the schedulers
  • Setup Auto-ticketing going through ESP scheduler, and developed monthly metrics for production applications

Level 8 IT Specialist

AT&T
08.1992 - 06.1999
  • Managed software ensuring timely updates and replacements as needed.
  • Converted CA7 from 22 mainframe complexes to BMC Control M, Control R & Control O for both mainframe and open systems on Enterprise Manager.
  • Support 24X7 for callout

Education

Computer Technician Training From AT&T

High School Diploma -

North Kansas City High School
Kansas City, MO
05.1970

Skills

  • System Upgrades
  • System monitoring
  • Technical Support
  • System updates
  • Remote Access
  • Software Installation
  • DR Backup Recovery
  • Batch Scheduling
  • Control M workload automation
  • Enterprise Manager Scheduler
  • Job Control Language
  • Desktop troubleshooting
  • Mainframe Support
  • RACF Administration
  • REXX
  • zOS Mainframe

Timeline

System Administrator - Mainframe

Kyndryl - AT&T Account
09.2021 - Current

Level 8 IT Specialist

IBM AT&T Account
06.1999 - 09.2021

Level 8 IT Specialist

AT&T
08.1992 - 06.1999

Computer Technician Training From AT&T

High School Diploma -

North Kansas City High School
Mary Cheryl(Cheri) Gurley