James Berthier
Ruskin,United States
Summary
A System Administrator with entry-level work experience, specializing in help desk support, Windows, Linux, Active Directory and troubleshooting. Adept at performing hardware and software upgrades and providing technical support to customers to resolve complex issues.
Overview
6
6
years of professional experience
5
5
Certifications
4
4
Languages
Work History
System Administrator
KEPRO / EQ Health Solutions
10.2018 - 02.2022
- Diagnosed and executed resolution for network and server issues.
- Integrated and updated software products to boost system compatibility.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Implemented and maintained virtual private networks.
- Created nightly jobs for database backups.
- Evaluated software products to determine compatibility with existing systems.
- Diagnosed and resolved hardware and software issues.
- Devised scripts and automation tools to improve system efficiency.
- Maximized system availability through development and testing of contingency plans.
- Detailed upcoming software upgrades and system sprints to team members.
- Designed and evaluated WAN and LAN connectivity technologies.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Researched and recommended new technologies and strategies for improving system performance.
- Configured and tested Windows Server operating systems with roles features.
- Monitored networks and network devices to resolve technical problems quickly.
System Support Specialist
EQ Health Solutions
09.2016 - 10.2018
- Utilized source code control for tracking configurations and changes.
- Provided faculty and staff with security software and network configuration support.
- In office support of 70 employees, and over 400 employees companywide remotely.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Worked well in team setting, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
Technical Support Representative
FIS Global
05.2016 - 09.2016
- Configured and tested new software and hardware.
- Translated complex technical issues into digestible language for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Education
Associate of Science - Computer Networking
St. Petersburg College
St. Petersburg, FL07.2019
Skills
- Server Improvements
- Hardware Expertise
- Specification Understanding
- Training and Development
- Technical Support
- Software Change Management
- System Upgrades
- File System Administration
- Technical Specifications
- Diagnosing Issues
- Server Maintenance
- Device Configuration
- Infrastructure Updates
- Offboarding and Onboarding
- Infrastructure Planning
- Install Hardware
- VoIP Systems
- Virtual Machine Operation
- Cloud Management
- LAN and WAN Control
- DNS Lookup
- Packet Loss Testing
- IP Addressing and Subnetting
- VMware and Oracle (VM)
- Hardware Updating
- Virtualization
- Device Configuration
- Server Maintenance
- Cloud Management
- VMware and Oracle (VM)
- System Upgrades
- Workstation Maintenance
- Hardware and Software Installation
- Install Hardware
- DNS Lookup
- VoIP Systems
- Computer System Maintenance
- Computer Hardware Knowledge
- Software Deployment
- Microsoft Active Directory
- Device Configuration
- Server Maintenance
- Cloud Management
- VMware and Oracle (VM)
- System Upgrades
- Workstation Maintenance
- Hardware and Software Installation
- Install Hardware
- DNS Lookup
- VoIP Systems
- MS Office
Certification
- CompTIA A+
- CompTIA A+ ce
- CompTIA Network+ ce
- CompTIA Server+
- MTA - Microsoft Technology Associate
Languages
English
Full Professional
French
Native or Bilingual
Accomplishments
- Successfully migrated the telephone system with zero critical downtime, ensuring uninterrupted business communications.
- Enhanced customer service efficiency by 25% through improved call routing and integrated CRM capabilities.
- Improved overall user satisfaction by providing thorough training and support, leading to a smooth transition to the new system.
- Reduced Active Directory user management time by 30% through automation with ADManager Plus.
- Decreased software deployment errors and improved update rollout speed using PDQ Deploy.
- Enhanced overall IT support efficiency and user satisfaction by developing comprehensive training materials and support documentation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchWork from home optionFlexible work hoursPersonal development programsAffiliations
- CompTIA
- Golden Key International
Quote
“The quieter you become, the more you are able to hear.”
Rumi
Timeline
System Administrator
KEPRO / EQ Health Solutions
10.2018 - 02.2022
System Support Specialist
EQ Health Solutions
09.2016 - 10.2018
Technical Support Representative
FIS Global
05.2016 - 09.2016
Associate of Science - Computer Networking
St. Petersburg College
- CompTIA A+
- CompTIA A+ ce
- CompTIA Network+ ce
- CompTIA Server+
- MTA - Microsoft Technology Associate
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