Martin Shehu
Dublin
Summary
Dynamic System Administrator with a proven track record at Sedoc Digital Group, excelling in network troubleshooting and security patch management. Expert in infrastructure upgrades and virtualization technologies, delivering consistent system reliability. Adept at resolving complex issues with a strong focus on customer support and technical solutions, ensuring optimal performance and user satisfaction.
Overview
10
10
years of professional experience
Work History
System Administrator
Sedoc Digital Group
04.2022 - Current
- Identified and resolved network congestion issues and bottlenecks.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
IT Specialist
Sinteza Co
12.2015 - 03.2022
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
Education
Master of Science - Information Technology
Albanian University
Albania07-2023
Electronic Engineering
Albanian University
Albania06-2021
Skills
- Infrastructure upgrading
- New program installations
- Technical solution development
- Project management
- Storage management
- Server management
- File system administration
- Technical specifications
- Server improvements
- Hardware troubleshooting
- End point configurations
- Device configuration
- System upgrades
- Nagios monitoring software
- Patch management
- Virtualization technologies
- Mainframe backups
- Helpdesk operations
- Hardware provision management
- Technical support
- Virtualization
- System updates
- Network troubleshooting
- Active directory
- System monitoring
- Desktop troubleshooting
- Software installation
- Server maintenance
- Hardware and software installation
- Help desk software
- Disaster recovery
- Hardware expertise
- Network administration
- Configuration management
Languages
English
Professional Working
Italian
Professional Working
Timeline
System Administrator
Sedoc Digital Group
04.2022 - Current
IT Specialist
Sinteza Co
12.2015 - 03.2022
Master of Science - Information Technology
Albanian University
Electronic Engineering
Albanian University
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