Sufwan Al Ghamdi
Maitland,FL
Summary
Experienced Systems Administrator with a strong track record in software implementation and maintenance. Successfully managed complex infrastructures and data center operations, ensuring smooth and efficient functioning. Skilled at solving business application problems with a solutions-oriented approach, consistently delivering top-notch service. Proficient in troubleshooting, communication, and collaboration, enabling effective teamwork and seamless coordination. Prepared to leverage expertise to enhance system performance and drive organizational success.
Overview
4
4
years of professional experience
Work History
System Administrator
Network Closing Services
09.2023 - Current
- Installation, configuration, and maintenance of server hardware and software
- Management and optimization of network infrastructure including routers, switches, firewalls, and VPNs
- User account management, including creation, modification, and deletion of user accounts and access rights
- Implementation and enforcement of security policies and procedures to safeguard IT systems and data
- Regular monitoring of system performance, resource utilization, and security threats
- Deployment of software applications and timely application of updates and patches
- Development and maintenance of backup and disaster recovery plans
- Troubleshooting and resolution of hardware, software, and network issues
- Documentation of system configurations, procedures, and troubleshooting steps
- Compliance with relevant laws, regulations, and industry standards
- Training and support for end-users on system usage and best practices
- Email migration from on-premises to office 365.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations
- Evaluated emerging technologies for relevance within the organization's infrastructure, making recommendations based on potential benefits or risks involved with adoption/integration processes
- Improved security measures by conducting vulnerability assessments and applying necessary patches
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems
Engineer Support
ATOS
08.2022 - 09.2023
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system issues, and replace defective components when necessary
- Configure and maintain email applications
- Configure and test computer hardware, networking software, and operating system software
- Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes
- Train clients in computer system use
- Mentored Interns
- Supporting engineers onsite
- Domain control and migration
- Microsoft 365 troubleshooting and installation
- Assisted in the migration project to Microsoft Azure
- VPN connections and configuration, Zscaler, Pulse secure.
IT Specialist
Siemens Energy
11.2021 - 08.2022
- Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
- Remote support assistance to onsite clients
- Inventory management
- Assisted clients in domain migration from AD001 to AD101
- Microsoft 365 troubleshooting and installation
- VPN connections and configuration, Zscaler, Pulse.
IT Support Specialist
PCGEEKS2GO
02.2021 - 11.2021
- Perform data backups and disaster recovery operations
- Diagnose, troubleshoot, and resolve hardware, and software, and replace defective components when necessary
- Configure, monitor, and maintain email applications or virus protection software
- Design, configure, and test computer hardware, networking software, and operating system software
- Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
Education
Information Systems Technology -
Seminole State College
Orlando, FL12.2021
IT Client Specialist -
Seminole State College of Florida
Orlando, FL08.2019
High School Diploma -
Mainland High School
Daytona Beach, FL01.2012
Skills
- Active Directory
- Technical support
- Microsoft Office
- VPN
- DHCP
- DNS
- VoIP
- Azure
- Infrastructure upgrading
- Server improvements
- Technical solution development
- Project management
- Server maintenance
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
System Administrator
Network Closing Services
09.2023 - Current
Engineer Support
ATOS
08.2022 - 09.2023
IT Specialist
Siemens Energy
11.2021 - 08.2022
IT Support Specialist
PCGEEKS2GO
02.2021 - 11.2021
Information Systems Technology -
Seminole State College
IT Client Specialist -
Seminole State College of Florida
High School Diploma -
Mainland High School
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