Matthew Erskine
Boston,Massachusetts
Summary
Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
General Dynamics Mission Systems
Dedham, MA
11.2023 - 03.2024
- Played a pivotal role in the strategic planning and execution of a technology refresh project, collaborating closely with cross-functional teams to ensure timely and successful implementation
- Contributed to the development and fortification of an Information System (IS), focusing on stringent adherence to security protocols to safeguard against potential threats and vulnerabilities
- Initiated and played pivotal role in the imaging, configuration, and deployment of Windows and Linux systems as a key component of the technology refresh and engineering modernization initiatives, optimizing system performance and user satisfaction
- Delivered prompt and effective resolution to user inquiries and issues, leveraging the ServiceNow ticketing platform for incident management and fostering a culture of exceptional service quality and reliability
Linux System Administrator II/Cybersecrity Administrator
Raytheon Missles and Defense
Tewksbury, MA
03.2021 - 11.2023
- Coordinated with security and engineering personnel to ensure optimal hardware and software setup
- Led the installation, troubleshooting, and configuration of applications and system configurations to meet specific departmental requirements
- Successfully addressed and resolved issues, enhancing system functionality and user satisfaction
- Collaborated with IT Assurance to enforce weekly compliance protocols, ensuring up-to-date antivirus definitions and effective log rotation and retention strategies in line with organizational security policies
- Administered a SAN enclosure leveraging IBM Storage Manager; configured RAID arrays, swiftly resolved drive failures, and mapped LUNs to engineer-specific target systems, ensuring optimal system boot and uptime
- Deployed shell scripts and Ansible automation to configure Linux systems in compliance with NIST 800-53 standards, achieving STIG compliance and enhancing system security posture
- Conducted annual security audits and standardizations across Linux platforms, ensuring continuous compliance with DISA requirements and readiness for inspections
- Spearheaded a team effort to tackle a six-year backlog of over 400 user tickets, successfully resolving over 80% of outstanding issues within six months, reducing the total to just 78 remaining tickets
- This initiative significantly enhanced system efficiency and user satisfaction
- Identified, troubleshooted, and resolved user issues and incidents using iTracker ticket tracking software, demonstrating proficiency in incident management and contributing to improved response times and user satisfaction
IT Support/ jr system administrator
MIT Lincoln Laboratory
Lexington, MA
09.2018 - 12.2019
- Installed, configured, and repaired a wide range of computer hardware, software, printers, and scanners, ensuring operational efficiency and reliability
- Collaborated with Information Systems Security Officers (ISSOs) to remediate critical vulnerabilities on unclassified systems, enhancing system security and compliance
- Provided comprehensive technical support to end-users, addressing a variety of issues efficiently using Jira Service Desk, which improved user satisfaction and system usability
- Implemented and administered security configurations across multiple systems to ensure adherence to DFARS compliance, safeguarding sensitive information
- Played a key role in the Windows 7 to Windows 10 migration project, which significantly updated the operating system environment to enhance functionality and security
- Maintained meticulous hardware inventory records and managed order requests, ensuring the availability and readiness of essential equipment
- Researched and recommended innovative approaches to backup user profiles for Windows systems, optimizing data integrity and recovery processes
Education
Bachelor of Science - Information Technology
University of Massachusetts
Boston12-2020
M.S. - Software Engineering
Boston University
Skills
- Active Directory
- STIG Compliance
- Microsoft Office
- VMware Workstation
- Ivanti Endpoint Security
- Nessus
- Splunk Deployment and configuration
- Offboarding and onboarding
- Infrastructure upgrading
- Program installations
- Server maintenance
- Nagios monitoring software
- Firewall configuration
- Linux administration
- Performance Tuning
- Storage Management
- Diagnosing issues
- System monitoring
- Project Management
- Active Directory
- Technical Support
- File system administration
- Configuration Management
- Hardware and software installation
- Scripting Languages
- Device configuration
- Helpdesk operations
Certification
- COMPTIA SECURITY+ Issued: 5/2020 Candidate ID: COMP001021658772
- Government Clearance - Secret Issued: 8/2019
Timeline
System Administrator
General Dynamics Mission Systems
11.2023 - 03.2024
Linux System Administrator II/Cybersecrity Administrator
Raytheon Missles and Defense
03.2021 - 11.2023
IT Support/ jr system administrator
MIT Lincoln Laboratory
09.2018 - 12.2019
Bachelor of Science - Information Technology
University of Massachusetts
M.S. - Software Engineering
Boston University
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