Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Victoria Norwood
Open To Work

Victoria Norwood

St. Cloud

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

System AdministratorHelp Desk TechnicianL1 Technical Support

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: St. Cloud, FLOrlando, FLMelbourne, FL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic System Administrator with extensive experience at Orange County Supervisor of Elections, excelling in Windows Server management and Active Directory. Proven track record in enhancing system uptime and implementing robust security measures. Strong problem-solving abilities and effective communication skills drive successful IT operations and user support in high-stakes environments.

Overview

7
7
years of professional experience

Work History

System Administrator

Orange County Supervisor of Elections
01.2022 - 02.2026
  • Managed Active Directory infrastructure, enhancing user provisioning, GPO management, permissions, and security controls
  • Maintained system uptime through monitoring tool integration (SCOM), alert response, and Veeam backup management, applying troubleshooting skills to resolve issues
  • Implemented ThreatLocker and CrowdStrike security platforms, strengthening endpoint protection across the organization
  • Managed Microsoft 365 and Intune for cloud-based device and identity management, leveraging Microsoft 365 Certified: Fundamentals knowledge
  • Deployed and configured operating systems, applications, and hardware upgrades across the enterprise environment
  • Provided 24x7 system administration support for Windows-based server and workstation environments supporting 200+ users in mission-critical government election operations
  • Coordinated vendor relationships and maintained technical documentation to streamline support processes

Help Desk Technician

Orange County Supervisor of Elections
02.2021 - 01.2022
  • Delivered Tier 1-2 IT support experience in a Windows environment, applying troubleshooting skills to resolve user issues
  • Troubleshot hardware, software, connection issues to restore user functionality
  • Managed account access requests to ensure secure user access
  • Logged, resolved incidents per SLAs using ConnectWise Manage ticketing system to maintain service quality

L1 Technical Support

Central Florida Technology
07.2019 - 01.2021
  • Provided multi-channel technical support to 2,500+ end users via phone, email, and in-person
  • Diagnosed and resolved hardware and software issues to restore user functionality
  • Deployed Windows 10 images and executed user profile migrations using Windows Deployment Services (WDS)
  • Monitored batch jobs, backup processes, and system alerts to maintain system operational status
  • Managed IT asset inventory and ticket lifecycle on ConnectWise ITSM platform to streamline support operations

Education

Bachelor of Science - Information Technology

Liberty University
12.2019

Associate of Applied Science - Software Development

ITT Technical School
08.2015

Associate of Arts - Business Administration

American InterContinental University
05.2012

Skills

  • Windows 10 and 11
  • Windows Server 2016 to 2022
  • Active Directory
  • Group Policy Objects
  • Identity & Access Management
  • Microsoft 365 Administration
  • Azure AD
  • AWS
  • E-Discovery
  • Microsoft Intune
  • Windows Deployment Services
  • OS imaging
  • ThreatLocker
  • CrowdStrike Falcon
  • Juniper
  • DNS
  • DHCP
  • TCP/IP
  • VPN
  • Veeam Backup & Replication
  • ConnectWise Manage
  • Verkada
  • Technical documentation
  • Runbooks
  • Knowledge base articles
  • Asset tracking
  • Monitoring Tools
  • Troubleshooting Skills
  • IT support
  • Lean Six Sigma
  • Microsoft 365 Certified: Fundamentals
  • Active Directory management
  • System uptime monitoring
  • Endpoint protection implementation
  • Windows server administration
  • Cloud device management
  • IT asset management
  • Ticketing system usage
  • Change management
  • Issue resolution
  • Effective communication
  • Problem solving
  • Team collaboration
  • System monitoring
  • IT documentation
  • User management
  • Virtualization
  • Hardware provision management
  • Patch management
  • Device configuration
  • Software installations
  • Incident management
  • Help desk tools
  • Desktop troubleshooting
  • Technical solutions
  • Software change management
  • Network administration
  • Hardware troubleshooting
  • Offboarding and onboarding
  • Email administration
  • Server maintenance
  • Web security
  • Disaster recovery
  • Equipment management
  • Remote Access
  • Server optimization
  • Network troubleshooting
  • System upgrades
  • Configuration management
  • Firewall configuration
  • File system administration
  • Server management
  • Backup management
  • Technical support
  • Virtualization technologies
  • End point configurations
  • Software installation
  • Windows administration
  • Hardware and software installation
  • System updates
  • Active directory

Timeline

System Administrator

Orange County Supervisor of Elections
01.2022 - 02.2026

Help Desk Technician

Orange County Supervisor of Elections
02.2021 - 01.2022

L1 Technical Support

Central Florida Technology
07.2019 - 01.2021

Bachelor of Science - Information Technology

Liberty University

Associate of Applied Science - Software Development

ITT Technical School

Associate of Arts - Business Administration

American InterContinental University

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Victoria Norwood