Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dominique Montgomery

Sumter,SC

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Microsoft Office software programming, troubleshooting, and MDM. Authorized to work in the US for any employer. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Meticulous System Administrator with experience in IT system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. Detail-oriented IT Specialists with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

13
13
years of professional experience
1
1
Certification

Work History

System Administrator

Ogden Solutions
07.2022 - Current
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Supported remote access solutions such as VPN or RDP services to facilitate secure connectivity for offsite users and business continuity strategies effectively.
  • Supported remote workers by managing VPN access accounts while monitoring network usage trends to prevent potential security risks.
  • Succeeded in minimizing security risks associated with remote workforces by implementing robust VPN and remote desktop solutions for secure access to company resources from offsite locations.
  • Worked closely with the engineering team in prioritizing bug fixes based on user impact, ultimately improving overall system stability and performance.
  • Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
  • Ensured consistently high levels of system availability through diligent monitoring and troubleshooting efforts.

IT Support Specialist

Ogden Solutions
05.2019 - 07.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Ensured consistently high levels of system availability through diligent monitoring and troubleshooting efforts.
  • Streamlined user account management by automating the onboarding and offboarding processes.
  • Provided technical interpretation regarding network, software, configuration and architecture oversight.
  • Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
  • Increased productivity levels within the IT department by identifying opportunities for process improvement related to Active Directory management.
  • Succeeded in minimizing security risks associated with remote workforces by implementing robust VPN and remote desktop solutions for secure access to company resources from offsite locations.
  • Supported remote access solutions such as VPN or RDP services to facilitate secure connectivity for offsite users and business continuity strategies effectively.
  • Supported remote workers by resolving VPN connection problems and providing guidance on best practices.
  • Supported global network users with connectivity, VPN, and access issues.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Maintained accurate financial records through diligent data entry and regular audits.
  • Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
  • Reduced errors in data entry by implementing a thorough double-checking system.
  • Enhanced data accuracy by implementing efficient data entry processes and verification procedures.
  • Contributed to successful rollout of mobile device management (MDM) solutions, enhancing data security on company devices.
  • Streamlined the mobile device management process for enhanced user experience and increased productivity.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
  • Maintained comprehensive documentation of server configurations, procedures, and troubleshooting guides to ensure a consistent approach across the IT department.
  • Implemented advanced troubleshooting techniques for rapid resolution of complex networking issues, minimizing operational impact.
  • Solved complex payroll issues by applying advanced troubleshooting skills and collaborating with cross-functional teams as needed.

IT Help Desk Technician

Brigham Technology
02.2017 - 05.2019
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Set up network profiles, security permissions and file sharing systems.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Simplified user access management by implementing centralized authentication mechanisms using LDAP or Active Directory integration.
  • Managed user accounts and permissions using Active Directory, maintaining secure access controls throughout the organization.
  • Administered Active Directory services, managing user accounts, group policies, and access control for enhanced security measures.
  • Managed user accounts and access permissions within Active Directory environments, maintaining a secure computing environment at all times.

Pneumatic Tank Bulk Driver

Bulkmatic
11.2015 - 02.2017
  • My main daily function was to operate the tank safely, by properly using the blow down valve, as well as the top and bottom air valves
  • Proper use of the Hoses and the PTO Blower
  • Properly and safely transfer material from the correct and verified railcar to the tank without exceeding 80,000lbs while wearing the right protective gear and equipment
  • In charge of safely pumping off the material (plastic, powder, rubber) to the correct Silo's using safety straps
  • Safely complied with all DOT rules and Regulations
  • Delivered to factories around Charlotte and most Southeastern States
  • Properly Transported raw materials to and from manufacturing plants and distribution centers.

Delivery Route Driver

Sygma Network
08.2013 - 11.2015
  • The primary daily responsibility of my position is to drive a tractor trailer(48ft) and manually unload throughout the night, using a hand truck on a metal truck ramp
  • I delivered various food products (meats, produce, frozen foods, groceries, dry goods, equipment and supplies) to customer drop-off sites such as (Wendy's, Texas Road House, Firehouse Subs, Applebee's, Fazzoli's Papa Murphy's, and Cold Stone Creamery), while providing excellent and professional customer service
  • Return the empty trailer to the distribution center or pick up a back haul after the end of each route.

Regional OTR Driver

Target Dedicated Driver US XPRESS
04.2013 - 08.2013
  • In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
  • Drove all states east of I 35 and California safely (no accidents, tickets, moving violations)
  • Worked with the Qualcomm electronic logs and paper logs
  • Ability to read the map and trip plan without GPS
  • Complied with all DOT regulations
  • Kept records of all pickups and deliveries
  • Greeted customers with respect
  • Picked up and delivered loads presentable
  • Properly handled, read, and verify information on B.O.L.s.

OTR Driver

Trans AM Trucking
06.2012 - 03.2013
  • Secured loads with load locks/load straps
  • Made sure trailer was properly clean after being emptied
  • Ability to set different temperatures and different modes on the reefer unit
  • Cleared various reefer codes
  • Drove thru inclement weather conditions
  • In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
  • Drove all states east of I-35 safely(no accidents, tickets, moving violations)
  • Worked with the Qualcomm electronic logs and paper logs
  • Ability to read the map and trip plan without GPS
  • Greeted customers with respect
  • Picked up and delivered loads presentable
  • Properly handled, read, and verify information on B.O.L.s
  • Complied with all DOT regulations
  • Kept records of all pickups and deliveries.

Driver

CRST VAN EXPEDITED
03.2012 - 06.2012
  • In charge of performing Pre and Post trip inspections daily on both the tractor and trailer
  • Drove 48 states safely(no accidents, tickets, moving violations)
  • Worked with the Qualcomm electronic logs and paper logs
  • Ability to read the map and trip plan without GPS
  • Complied with all DOT regulations
  • Kept records of all pickups and deliveries
  • Greeted customers with respect
  • Picked up and delivered loads presentable
  • Properly handled, read, and verify information on B.O.L.s.

Education

Certificate - Information Technology

DeVry University
Chicago/O'Hare, Remote

Diploma in Collision Repair and Refinishing -

Nashville Auto Diesel College
Nashville, TN
08.2010

Skills

  • Software Updates
  • Microsoft 365 Expertise
  • Technical Support
  • Windows operating systems
  • macOS
  • MultiProcessors
  • Active Directory
  • System updates
  • Remote Access
  • Issue Resolution
  • Remote System Analysis
  • System Upgrades
  • System monitoring
  • Ticket management
  • Software Installation
  • Customer Support
  • Problem Resolution
  • Wireless Networking
  • Network configuration
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • AD Rights Delegation
  • User Account Provisioning
  • Identity and Access Management
  • Network Troubleshooting
  • Windows Server Administration
  • Active Directory Management
  • DNS Configuration
  • Data Entry Workflow Optimization
  • Data entry and documentation
  • Data Entry Speed
  • Database data entry
  • SaaS models
  • SaaS Platforms
  • VPN Technologies
  • VPN Configuration and Support
  • VPN configurations
  • VPN software
  • Mobile Device Management
  • Programming
  • Object-Oriented Programming
  • Troubleshooting complex problems
  • DataStage troubleshooting
  • Service Now Ticketing Systems
  • Remedy Ticketing Systems
  • Jira Ticketing Systems
  • Ticketing Systems Knowledge
  • Support ticketing systems

Certification

  • CompTIA Core 1 and 2, Present
  • CompTIA Security+, Present
  • TSA Security Clearance, Present
  • Information Technology Certification

Accomplishments

    CompTIA A+ Certified

    CompTIA Security+ Certified

    Information Technology Certification (DeVry University)

Timeline

System Administrator

Ogden Solutions
07.2022 - Current

IT Support Specialist

Ogden Solutions
05.2019 - 07.2022

IT Help Desk Technician

Brigham Technology
02.2017 - 05.2019

Pneumatic Tank Bulk Driver

Bulkmatic
11.2015 - 02.2017

Delivery Route Driver

Sygma Network
08.2013 - 11.2015

Regional OTR Driver

Target Dedicated Driver US XPRESS
04.2013 - 08.2013

OTR Driver

Trans AM Trucking
06.2012 - 03.2013

Driver

CRST VAN EXPEDITED
03.2012 - 06.2012

Diploma in Collision Repair and Refinishing -

Nashville Auto Diesel College

Certificate - Information Technology

DeVry University

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Dominique Montgomery