Andres Ochoa
Valley Village,CA
Summary
An accomplished and results-driven tech professional with over 2 years of unwavering commitment to delivering excellence in the field of Information Technology. Passionate about optimizing system performance and ensuring availability of critical systems. Equipped with a broad understanding of IT, encompassing software, hardware, network infrastructure, and data management. Seeking to leverage expertise in cloud technologies and systems administration to drive efficiency and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator
IMAGINE ONE TECHNOLOGY & MANAGEMENT LTD
11.2023 - 09.2024
- Minimized downtime and boosted productivity across 7 Regional Maintenance Centers and 4 Naval Shipyards by overseeing and optimizing virtualized Citrix Server Infrastructure
- Enhanced server monitoring and management efficiency by employing PowerShell scripting, resulting in streamlined operations and proactive issue resolution.
- Significantly improved client satisfaction and reliability by managing daily remote desktop connections with focus on security and high availability.
- Mitigated potential data loss and ensured robust
- Resolved over 10,000 incidents for DPO Service Desk
- Worked with ServiceNow and SIAM On-Cloud and On-Premise ticketing system.
Classied Technical Support
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION
09.2022 - 11.2023
- Elevated operational efficiency and security compliance through classified remote desktop support for The Navy Marine Corps Intranet (NMCI).
- Consistently achieved high ticket resolution rates of 40-60 calls daily, showcasing efficiency and problem-solving.
- Optimized network and hardware troubleshooting processes, along with software installation and configuration techniques.
- Eliminated technical challenges for VIP and E/IP personnel by delivering tailored technical solutions.
Store Manager
The Nutrition Corners
01.2022 - 09.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Gunners Mate Second Class (GM2)
United States Navy
03.2017 - 11.2021
- Honorably served in the United States Navy, fulfilling duties with dedication and excellence.
- Exemplified the highest standards of integrity and professionalism, earning recognition for exemplary conduct and leadership.
Education
High School Diploma -
Reseda Senior High School
Reseda, CA2016
Skills
- Infrastructure upgrading
- Technical solution development
- New program installations
- Performance Testing
- Helpdesk operations
- Technical Support
- System Administration
- IT Infrastructure & Standardization
- Incident Management
- Desktop troubleshooting
- Network Security
Technical Skills
Active Directory, App Dynamics, AWS Azure, Citrix, Internet Information Server (IIS), Oracle WebLogic, PowerShell, SSH, Unix, VMware, Windows Server
Certification
CompTIA A+
CompTIA Security+
Secret Clearance
Timeline
System Administrator
IMAGINE ONE TECHNOLOGY & MANAGEMENT LTD
11.2023 - 09.2024
Classied Technical Support
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION
09.2022 - 11.2023
Store Manager
The Nutrition Corners
01.2022 - 09.2022
Gunners Mate Second Class (GM2)
United States Navy
03.2017 - 11.2021
High School Diploma -
Reseda Senior High School
CompTIA A+
CompTIA Security+
Secret Clearance
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