Mia Haynes
System Engineer
Richmond Hill,GA
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
System Administrator
Gulfstream Aerospace
Savannah, GA
05.2023 - Current
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Implemented internet and intranet applications on multiple platforms.
- Created nightly jobs for database backups.
- Provisioned new software and hardware for use, following established security policies.
- Completed reports detailing network and systems performance and downtime issues.
- Integrated and updated software products to boost system compatibility.
Network Administrator
Softtek Integration Systems
Bethesda, MD
03.2023 - 05.2023
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Implemented network security measures to minimize data loss.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Performed network security design and integration duties.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Implemented and maintained virtual private networks.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Identified and resolved network congestion issues and bottlenecks.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Monitored system performance and responded to alerts.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Verified continuity of computer and telephone system services for users..
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Introduced management tools to create and manage virtual server computing environment.
System/Network Administrator
United States Navy, USN
Jacksonville, FL
02.2000 - 03.2022
- Performed and adhered to change management requirements.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Implemented and maintained virtual private networks.
- Installed and configured network printers and other peripheral devices.
- Performed network security design and integration duties.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Identified and resolved network congestion issues and bottlenecks.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Authored documentation for system configuration and troubleshooting.
- Implemented network security measures to minimize data loss.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Recommended development of plans for systems development and operations.
Education
Bachelor of Science - Computer Science
ECPI University
Virginia Beach, VA05.2021
Bachelor of Science - Software Development
ECPI University
Virginia Beach12.2017
Skills
- Effective Communication
- Customer Satisfaction
- Non-Conformance Processes
- Project Coordination
- Risk Mitigation
- Corrective Actions
- System Upgrades
- Hardware Provision Management
- Software Change Management
- Specification Understanding
- File System Administration
- Continuous Improvement Process
- Root Cause Analysis
- Server Improvements
- Hardware Expertise
- Training and Development
- Technical Support
- Documentation Management
- Server Maintenance
- Offboarding and Onboarding
- Infrastructure Updates
- Servers Expertise
- SAP
- Programming
- Virtualization
- Network Migration
- Quality Assurance
- CompTIA Security Certification
- New Technology Integration
- Cloud Management
- Set Up Applications
- Virtual Machine Operation
- Six Sigma
- Technical Education
- Device Configuration
- Diagnosing Issues
- Network Firewall Management
- Server Event Logging
- Hardware and Software Installation
- Web Security
- Defect Detection and Resolution
- Install Hardware
- Customer Interaction
- Technical Documentation
- Permissions and Access Control
- Defect Identification
- Update Configurations
- Citrix XenApp
- Novell NetWare
- Technical Analysis
- Technical Writing
Certification
- CCIE - Cisco Certified Internetwork Expert
- CCNA
- CompTia A+
- Network +
- AWS
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals
- Microsoft Technology Associate
- Cisco Certified Technician
Timeline
System Administrator
Gulfstream Aerospace
05.2023 - Current
Network Administrator
Softtek Integration Systems
03.2023 - 05.2023
System/Network Administrator
United States Navy, USN
02.2000 - 03.2022
Bachelor of Science - Computer Science
ECPI University
Bachelor of Science - Software Development
ECPI University