Bernie Ratliff
Fleming Island
Summary
Results-oriented operations and program management leader with 20 years of experience in large-scale healthcare, education, and administrative operations. Led organizations of 500+ personnel, optimizing performance and delivering significant efficiency gains and cost recovery. Expertise in strategic leadership and stakeholder engagement to execute mission-critical initiatives for military and civilian populations.
Overview
11
11
years of professional experience
Work History
Evening Program Coordinator
University Of Maryland Global Campus
Naval Air Station Sigonella
11.2021 - 11.2022
- Served as primary liaison between military leadership, faculty, and student population in an overseas environmentd
- Delivered academic and administrative support to enhance student experience, retention, and program quality
- Led execution of high-visibility events (education fairs, graduation, outreach), strengthening community engagement
- Ensured operational readiness of facilities, classrooms, and instructional technology across multiple stakeholders
- Ensured compliance with military education policies and processed tuition assistance documentation.
Manager, TRICARE & Patient Administration
U.S. Air Force
Andrews Air Force Base
08.2014 - 12.2016
- Directed 100+ personnel to deliver healthcare support services, ensuring quality care for 28,000 beneficiaries
- Selected among top 2% of senior enlisted leaders, serving in enterprise-level leadership role
- Led operational oversight for 525+ personnel, enhancing administrative processes and achieving 66% efficiency improvement
- Designed and executed TRICARE outreach strategy impacting 10,000+ new enrollees
- Mentored 98 wounded service members in transition, benefits utilization, and career planning, facilitating successful reintegration into civilian life
- Strengthened organizational culture through leadership in Sexual Assault Prevention & Response programs
Manager, Tricare Operations & Administration
U.S. Air Force
Scott Air Force Base
08.2013 - 08.2014
- Led 35 personnel across 10 departments supporting a $33M healthcare system
- Processed 28,000+ medical referrals, facilitating care for 5,000+ external providers
- Reduced administrative processing time by 80%, generating $300K in labor savings
- Recovered $1.1M in healthcare costs through improved coordination with medical management teams
- Managed 60,000 medical records while overseeing $37K operational budget and ensuring compliance
Medical Operations Manager
U.S. Air Force
Scott Air Force Base
08.2011 - 08.2013
- Led medical readiness operations for 500+ personnel across 12 facilities, enhancing overall mission readiness
- Trained and coordinated 1,400 medical personnel, improving team capability for emergency response
- Managed $984K contingency and disaster readiness program, ensuring preparedness for diverse operational scenarios
- Improved administrative workflow efficiency by 80%, reducing operational burden
Education
Bachelor of Science - General Studies
University of Maryland Global Campus
Hyattsville, MD09-2022
Associate of Applied Science - Health Care Administration
Community College of The Air Force
Montgomery, AL03-2009
Skills
- Event coordination
- Logistics coordination
- Activity scheduling
- Volunteer management
- Community outreach
- Participant engagement
- Team collaboration
- Resource allocation
Timeline
Evening Program Coordinator
University Of Maryland Global Campus
11.2021 - 11.2022
Manager, TRICARE & Patient Administration
U.S. Air Force
08.2014 - 12.2016
Manager, Tricare Operations & Administration
U.S. Air Force
08.2013 - 08.2014
Medical Operations Manager
U.S. Air Force
08.2011 - 08.2013
Bachelor of Science - General Studies
University of Maryland Global Campus
Associate of Applied Science - Health Care Administration
Community College of The Air Force