Summary
Overview
Work History
Education
Skills
References
Timeline
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Berniece Handberry

Brooklyn

Summary

Dynamic Warehouse Manager with a proven track record at Easy Ice, excelling in logistics optimization and inventory management. Skilled in vendor negotiation and team leadership, I drive operational efficiency and enhance customer satisfaction. Committed to process improvement, I successfully implemented systems that reduced discrepancies, ensuring seamless supply chain operations.

Overview

13
13
years of professional experience

Work History

Warehouse Manager/Inventory Manager

Easy Ice
Mamaroneck
01.2021 - Current
  • Enhanced logistics optimization, driving operational efficiency and profitability.
  • Oversaw logistics for receiving, warehousing, and dispatch operations.
  • Conducted interviews, recruited, and trained warehouse staff and operations team.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
  • Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Established effective relationships with suppliers to ensure optimal service at competitive prices.

Operations Manager

CVS
New York
01.2017 - 01.2021
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Managed daily operations of the store, including opening and closing procedures.
  • Developed strategies for increasing sales and improving customer service.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.

Customer Success Manager

United World Logistics
Brooklyn
01.2015 - 01.2017
  • Manage team of 5 customer service reps.
  • Handle escalated complaints regarding shipping
  • Recruitment and training of staff
  • Some bookkeeping duties as well as processing collections.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
  • Monitored the supply chain for delays and communicated issues promptly.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.

Store Manager

Rite Aide Pharmacy
Brooklyn
07.2012 - 01.2015
  • Developed and maintained store policies and procedures.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Performed regular audits to ensure compliance with company standards.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Resolved customer complaints in a professional manner.
  • Monitored employee performance and provided feedback on a regular basis.
  • Recruited, trained and managed a team of 20+ employees.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.

Education

High School Diploma -

East Brooklyn Community HS
01.2011

Skills

  • Inventory management
  • Logistics optimization
  • Vendor negotiation
  • Supply chain management
  • Data analysis
  • Team leadership
  • Employee training
  • Process improvement
  • Customer service
  • Regulatory compliance
  • Conflict resolution
  • Time management
  • Waste reduction
  • Forklift operations
  • Operations management
  • Operations planning
  • Shipping and receiving
  • Problem-solving

References

References available upon request.

Timeline

Warehouse Manager/Inventory Manager

Easy Ice
01.2021 - Current

Operations Manager

CVS
01.2017 - 01.2021

Customer Success Manager

United World Logistics
01.2015 - 01.2017

Store Manager

Rite Aide Pharmacy
07.2012 - 01.2015

High School Diploma -

East Brooklyn Community HS

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Berniece Handberry