Summary
Work History
Education
Skills
Timeline
Generic

BERNIECE A. BEARSS

Silver Springs,FL

Summary

Well rounded and detail oriented, with excellent problem-solving skills and proficient in customer service and satisfaction. Developed and maintained a strong relationship with customers and suppliers and service providers resulting in substantial savings and improved service. I have a great work ethic, positive attitude, enthusiasm and dedication to my job and the employer for which I work for.

Work History

Office Assistant

Wilderness RV Park
Silver Springs, FL
2013 - Present
  • Answer telephones and schedule reservations, direct calls and take messages.
  • Greet visitors, determine their needs and direct them to their RV Site
  • Communicate with customers and guest to answer questions and address complaints.
  • Collect payments, issue receipts and update accounts to reflect new balances.
  • Check office supply and housekeeping levels, anticipated needs and place orders for appropriate stock levels.
  • Operate photocopiers and scanners, facsimile machines and Campground Master Computer System
  • Sort and distributed incoming mail, dispersing to appropriate guest and employees

Administrative Assistant, Direct Assistant, Receptionist

Telectro-Mek, Inc, Mek
Fort Wayne, In.
2010 - 2013
  • Job entailed but was not limited to, , Payables and Receivables, Sales, Invoicing, Purchasing, Queue Manager, DIBBS - Defense Logistics Agency (DLA) Internet Bid Board System, DLA Distribution Vendor Shipment Module (VSM)
  • Oversaw and headed up our Certification of ISO 9001 Date February 22, 2013

Account Controller

Anixter, Inc
Fort Wayne, In.
2008 - 2009
  • Responsible for the day to day duties associated with complete customer service for several key accounts
  • Manage part changes & new sourcing opportunities and work on the reduction of Excess & Obsolete inventory
  • Constant review of margins and look for opportunities to either resource product or present price increases to customers when ever possible
  • Interact with customers to seek out new opportunities for growth
  • Work with prospective customers seeking to develop new opportunities
  • Work with Accounts Receivables to ensure that all customers remain current on invoice payments
  • My 2009 Sales were up by 10% , even with the market being down
  • This was accomplished by resourcing existing items to save over all dollars and also by increasing sales dollars on existing items to maintain an approved GP % • My 2009 planned GP% was within 1% of target as a result of the above stated actions
  • Year to date my proposed sales have increased by $177,000.00 through hard work and due diligence
  • This has been accomplished by quoting and receiving new business for 2010 resulting from the professional relationships developed with customers and their trust in my work ethic and commitment to their accounts
  • GP % on these new items is up by between 4-17%
  • Improved overall customer satisfaction with all assigned accounts and consistently resolved all issues that arose in a timely and efficient manner.

Purchasing Manager

Wayne Fasteners Inc
Fort Wayne, In.
1998 - 2008
  • Responsible for the sourcing, purchasing and expediting of the company, as well as the inventory control
  • Negotiated with suppliers and freight representatives to ensure our profitability and competitive advantage
  • Responsible for acquiring and setting up new suppliers
  • Responsible for maintaining inventory levels with strict guidelines for several key program accounts
  • Processed all purchase orders, entering notes to document progress and ensuring on time delivery for all orders
  • Identified part issues and entered drop-shipments to maintain customer satisfaction while performing duties in a timely and cost effect manner
  • Hired in as purchasing assistant to co-owner of the company and was promoted to purchasing manager after 5 years with the company, as a result of the due diligence identified by management
  • Managed a 3.5 million dollar per year inventory • Developed and maintained a strong relationship with our suppliers, and service providers which included but were not limited to cost savings and improved service levels.

Marketing Assistant/Customer Service Rep. / Phone Operator

Dimension Ford
Fort Wayne, In.
1997 - 1998
  • Answering multi line phone system, follow up calls to service customers, and assisting Marketing Manager with promotional data and mailings
  • Hired in as phone operator and was promoted 5 month later to helping the Marketing Manager
  • Responsibilities included calling service customers back to ensure satisfaction with the service received and identify areas in need of improvement
  • Reviewed feedback and presented suggestions to the Service Manager.

Assistant Manager

Stuckey's Greenhouses
Fort Wayne, In.
1992 - 1997
  • Managing the greenhouse under the Co-Owner, Managing operations of the company when the co-owner was not present
  • Responsibilities included starting the seedlings, daily watering, working on the planting line, making custom planters and designing planters for special orders
  • Managing the store front in the open season which included being the cashier
  • Hired in to work the planting line and was asked to continue on after the season had ended and eventually was promoted to assistant manager

Education

GED -

Elmhurst High School
Fort Wayne, IN
08-1984

Skills

  • GED
  • Skills
  • Computer knowledge with the Profit 21 / Acclaim System
  • Basic Computer Skills, Quick Books Pro 2011
  • Campground Master Software

Timeline

Office Assistant

Wilderness RV Park
2013 - Present

Administrative Assistant, Direct Assistant, Receptionist

Telectro-Mek, Inc, Mek
2010 - 2013

Account Controller

Anixter, Inc
2008 - 2009

Purchasing Manager

Wayne Fasteners Inc
1998 - 2008

Marketing Assistant/Customer Service Rep. / Phone Operator

Dimension Ford
1997 - 1998

Assistant Manager

Stuckey's Greenhouses
1992 - 1997

GED -

Elmhurst High School

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BERNIECE A. BEARSS