BERNISHA BOLDEN
Chicago,IL
Summary
Obtain a position where I can maximize my management skills, quality assurance, program development and training experience; A position that enables me to exercise my strong organizational skills, educational background, and ability to work well with others.
Overview
27
27
years of professional experience
Work History
AMSA
Jesse Brown VA Medical Center
CHICAGO, IL
04.2024 - Current
- Provided excellent service and attention to Veterans when face-to-face or through phone conversations.
- Coordinated with the patient care team to review clinic appointment availability.
- Scheduled new and established patient appointments.
- Track and facilitate completion of encounters and consults.
- Performed administrative follow up actions.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Patient Service Representative
Advocate Medical Group Cardiology
02.2023 - Current
- Request Medical Records from other providers office or hospitals/ create release for release of information
- Answer phone calls, schedule patients appointment
- Send message to medical staff (Telephone Encounter)
- Call patient to offer appointments from the WQ
Patient Service Representative
Advocate Medical Group Breast/General Surgery
07.2022 - 02.2023
- Greet and check in patients
- Schedule appointments
- Get patients information and assist with necessary information
- Collect insurance information and copays
- Excellent phone etiquette and interpersonal skills
- Scan Medical Records
Lead Release of Information
CIOX Health
Chicago, IL
01.2004 - 07.2022
- Exercises sound judgement and critical thinking skills in the execution of job duties and knowing when to ask for guidance and/or share information with the supervisor and/or manager of uncommon ROI requests
- Assists with training of associates in the Release of Information Specialists position
- Demonstrates knowledge of HealthSource, ESmartLog, SmartLink, rep online, Mosaic, ECW, Psych Consult, Care Connection, Allegra Subpoena clerk and epic
- Generates reports from ESmartLog, rep online, and other tools and software as directed by Area and/or District manager
- Submits weekly reports as directed by Area and/or District Manager
- Receives incoming requests and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner
- Demonstrates proficient understanding of the Healthport/CIOX Connect systems
Clerk Processor
Harris bank
Chicago, IL
01.2000 - 01.2003
- Check processed to debt money and credit the money to customers' accounts
- Provided efficient and effective administrative support to the department by exercising organizational skills
- Handled the processing of proofing for financial institutions and other businesses
- Checked for errors, such as unsigned checks or items that were not written out in the correct amount
Sales Associate
Marshalls
Chicago, IL
01.1998 - 01.2000
- Arranged items on store racks, shelves, and fitting rooms to ensure optimal presentation to customers
- Established positive customer relationships through genuine hospitality and excellent customer service
- Promptly and efficiently resolved customer challenges and involving management when necessary
- Sought product knowledge and provided honest and confident feedback to consumers
- Registered sales on a cash register by scanning items, adjusting prices when necessary, and collecting forms of payment
Education
High School Diploma -
Manley Career Academy
01.1998
Skills
- Ability to work independently
- Ability to work as part of a team
- Outstanding communication skills
- Outstanding interpersonal skills
- Capacity to transition easily
- Ability to learn new skills
- Ability to adapt new skills
- Passionate
- Self-motivated
- Values honesty
- Values helping others
Timeline
AMSA
Jesse Brown VA Medical Center
04.2024 - Current
Patient Service Representative
Advocate Medical Group Cardiology
02.2023 - Current
Patient Service Representative
Advocate Medical Group Breast/General Surgery
07.2022 - 02.2023
Lead Release of Information
CIOX Health
01.2004 - 07.2022
Clerk Processor
Harris bank
01.2000 - 01.2003
Sales Associate
Marshalls
01.1998 - 01.2000
High School Diploma -
Manley Career Academy