Bernita Ewing
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Oxford Government Consulting Agency
North Beach, MD
09.2021 - Current
- Coordinated customer service responses for high-value customers with complex issues as leading representative team.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
Administrative Assistant to the Executive Director
Cleveland Heights - University Heights School District
Cleveland Heights, OH
09.2016 - 09.2021
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Facilitated smooth event coordination by organizing logistics, materials, and guest registration for conferences and meetings.
- Maintained a professional appearance of common areas including conference rooms and reception area, ensuring a welcoming environment for guests.
- Maximized resource utilization by effectively managing office supplies inventory and proactively identifying opportunities to reduce costs.
- Contributed to company-wide success with cross-departmental support on various projects as needed.
Education
Coursework -
Cuyahoga Community College
Diploma -
Shaw High School
Skills
- Call Center experience
- Complaint Handling
- Microsoft Office
- Customer Focus
- Critical Thinking
- Call Management
- Call Center Operations
- Payment Processing
- CRM Software
- Recordkeeping strengths
- Staff Training
- Professional telephone demeanor
Timeline
Customer Service Representative Specialist
Oxford Government Consulting Agency
09.2021 - Current
Administrative Assistant to the Executive Director
Cleveland Heights - University Heights School District
09.2016 - 09.2021
Coursework -
Cuyahoga Community College
Diploma -
Shaw High School