Tamisha Rushing
Dallas,TX
Summary
Detail-oriented Customer Service Specialist with extensive experience in escalation handling and complex issue resolution. Known for effective verbal and written communication skills, fostering positive customer interactions while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Specialist
Randstad
Dallas, TX
01.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Handled escalated customer complaints with professionalism and care.
- Trained new staff on company policies and customer service standards.
- Answered customer inquiries via phone, email and chat in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Warehouse Packer
Amazon
Dallas, TX
05.2020 - 01.2022
- Packaged customer orders accurately for timely shipment.
- Maintained clean and organized packing area throughout shifts.
- Collaborated with team members to meet daily packing goals.
- Followed safety protocols to ensure a secure work environment.
- Labeled boxes, containers, and pallets for shipment purposes.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Used pallet jacks to move items to and from warehouse locations.
Housekeeper
Aloft Hotel
Dallas , TX
03.2016 - 02.2019
- Cleaned and sanitized guest rooms following established protocols.
- Managed laundry operations, including washing, drying, and folding linens.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Followed safety procedures when handling hazardous materials.
- Returned rooms to occupant-ready status to satisfy future guests.
Collections Agent
NNNT
Irving , TX
08.2012 - 01.2015
- Managed customer accounts to ensure timely payments and minimize delinquencies.
- Communicated effectively with clients to resolve payment issues and disputes.
- Processed payment arrangements and negotiated settlements for outstanding debts.
- Documented interactions accurately in the collections system for tracking purposes.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Identified past due accounts and contacted account holders to arrange payment.
- Resolved complex issues that arose during the collections process.
- Resolved balance errors using accounting software.
Education
GED -
Plano West High School
Dallas, Texas, TX05-2005
Skills
- Issue resolution
- Customer onboarding
- Complaint handling
- Knowledge management
- CRM software
- Account management
- Payment negotiation
- Appointment scheduling
- Payment processing
- Call center experience
- Escalation handling
- Customer focus
- Live chat support
- Verbal and written communication
- Call center procedures
- Script adherence
- Call center operations
- Credit card payment processing
- Refunds processing
- Scheduling
- Reading comprehension
- Microsoft Excel
- Spreadsheets
- Microsoft Office Suite
- Warehousing functions
- Microsoft PowerPoint
Timeline
Customer Service Representative Specialist
Randstad
01.2023 - Current
Warehouse Packer
Amazon
05.2020 - 01.2022
Housekeeper
Aloft Hotel
03.2016 - 02.2019
Collections Agent
NNNT
08.2012 - 01.2015
GED -
Plano West High School