Bernita Simmons
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
2
2
years of professional experience
Work History
PCT (Patient Care Technician)
Memorial Health Medical Center
Savannah, GA, USA
03 2024 - 03 2025
- Monitored vital signs and reported any abnormalities to the nursing staff
- Documented patient information accurately and timely in electronic medical records system
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
911 Telecommunicator
iXP Corporation
11 2019 - 01 2024
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Calmed callers in distress, gathering vital information for emergency response teams.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
- Streamlined call-taking process, reducing average call duration and allowing for higher volume of emergency calls handled.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Administrative Assistant
Premier Oral & Maxillofacial Surgery
Fayetteville, GA, USA
01 2018 - 11 2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Event Day/Seating Host
Mercedes Benz Stadium
Atlanta, GA, USA
01 2018 - 01 2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Certified Nursing Assistant
Lanier Terrace
Jacksonville, FL, USA
01.2016 - 01.2018
- Provided care and responsible supervision to every individual
- Assisted with personal hygiene, bathing, dressing and other self-care of individuals
- Collected information about conditions and treatment plans from caregivers, nurses and doctors
- Maintained accurate documentation of all completed services
- Resolved conflict when presented in a calm and patient manner
PCT (Patient Care Technician)
BASCA Group Home
Jacksonville, FL, USA
01.2016 - 01.2017
- Provided care and responsible supervision to assigned individuals
- Assisted with personal hygiene, bathing, dressing and other self-care as assigned
- Assisted with housekeeping skills that were essential to the health, safety and welfare of the individual
- Provided socialization activities and transportation to assigned activities
- Resolved conflict when presented in a calm and patient manner
- Maintained accurate documentation of all assigned services
Cashier/Customer Service
Gate Petroleum
Jacksonville, FL, USA
01 2013 - 01 2016
- Exhibited high energy, enthusiasm and a positive caring attitude towards all customers
- Demonstrated excellent customer service
- Listened attentively and clearly communicated with customers and managers
- Interacted effectively with my co-workers and customers to provide top-notch service
- Demonstrated an excellent attendance track record
Education
Dutch Fork High School
1400 Old Tamah I'd, Irmo, Sc 2906306.2009
Florida Career College
6600 Youngerman Circle, Jacksonville,Florida 32244Skills
- Direct Patient Care
- Documenting behaviors
- Data Entry
- Microsoft Outlook
- Appointment Coordination
- Conflict Resolution
- Recording vital signs
- Patient-focused care
Timeline
Certified Nursing Assistant
Lanier Terrace
01.2016 - 01.2018
PCT (Patient Care Technician)
BASCA Group Home
01.2016 - 01.2017
PCT (Patient Care Technician)
Memorial Health Medical Center
03 2024 - 03 2025
911 Telecommunicator
iXP Corporation
11 2019 - 01 2024
Administrative Assistant
Premier Oral & Maxillofacial Surgery
01 2018 - 11 2019
Event Day/Seating Host
Mercedes Benz Stadium
01 2018 - 01 2024
Cashier/Customer Service
Gate Petroleum
01 2013 - 01 2016
Dutch Fork High School
Florida Career College